Regional Service Associate

Retail Region 2 Administration; Cambridge (MA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Retail Region 2 Administration is seeking a Regional Service Associate who will float to bank branches within a region, performing combined customer service and teller duties. You will open deposits, process loans, handle ATM/ITM transactions, and refer customers to other bank lines while building lasting relationships.

The role combines sales and service across locations, with travel required and emphasis on serving customers in their home geography.

Qualifications

• Must work independently and multi-task in a fast-paced environment.
• Outgoing self-starter, technically literate.
• Good business acumen and professionalism.
• Ability to communicate information clearly to others.
• Ability to build relationships across the organization.
• Ability to learn the bank's products and services quickly.
• High School diploma or equivalent.
• 2–4 years of sales experience in retail, financial services or hospitality preferred.

Responsibilities

• Performs the duties of both customer service representative and teller.
• Travel to various branch locations within the Region.
• Open deposit accounts and process loan applications.
• Close loans and process ATM/ITM/ICOM transactions.
• Refer customers to other bank lines and partners.
• Proactively engage high-value customers to grow the portfolio.
• Ensure compliance with policies and handle daily account maintenance.

Skills

Customer service

Teller duties

Sales experience

Multi-tasking

Independent worker

Communication

Relationship building

Product knowledge

Education

High School diploma or equivalent

Job description

Starting Rate: $24.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.

Responsibilities:

Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.

Account Representative Duties:

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Ability to process ATM, ITM, TCR and ICOM
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary

Teller Duties:

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
• Cash checks for customers and non-customers according to bank policy.
• Process and properly record the sale of monetary instruments (i.e. official bank checks).
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
• Process foreign currency purchases and sales.
• Process various types of loan payments and credit card cash advances.
• Relative to all duties, must adhere to all bank policies and procedures.

Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one opposed to the other.

Problem Solving and Decision Making:

Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from the immediate branch supervisor.

Qualifications:

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
• Individual should be an outgoing self-starter and be technically literate.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn details about the products and services offered by the bank.
• High School diploma or equivalent
• 2-4 years of sales experience in a retail, financial services or hospitality environment preferred

Working Conditions:

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc.They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets.The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle. The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). The employees in this role frequently will be required to travel to other company locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.