Regional Sales Support Specialist – Medical Devices (Midwest)

Zimmer Biomet; Westminster (CO); On-site; USD 34,000 - 37,000; Full time

Job summary

Paragon28, a Zimmer Biomet company, is hiring a Regional Sales Specialist to support Field Sales and the Regional Sales Coordinator team and to ensure timely processing of orders and case-related requests.

This position covers our Midwest regions and requires candidates to be local to Colorado. You will assist with scheduling loaners, coordinating coverage, and resolving customer inquiries while maintaining compliance with FDA/ISO standards.

Qualifications

• Associate Degree (A.A) or equivalent; four-year degree preferred.
• 1+ years related sales support or customer service experience.
• Experience with SAP (ERP) preferred.
• Strong interpersonal and organizational skills.

Responsibilities

• Receive and process orders by phone, App, or e-mail within 4 hours of receipt.
• Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is unavailable.
• Assist the RSC’s with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.
• Support timely resolution of customer complaints, concerns, and inquiries.
• Review cases per assigned region for accuracy and completeness. Document and communicate any errors.
• Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.
• Process proposals/quote requests from specific field sales, as requested.
• Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.
• Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA. Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
• Ability to work overtime as required to complete assigned projects on time.
• Other duties as assigned.
• May on occasion assist with Field Inventory Audits

Skills

Customer service

Sales support

Interpersonal skills

Teamwork

Problem solving

Education

Associate Degree (A.A) or equivalent

Tools

SAP

Job description

Paragon28, a Zimmer Biomet company, is hiring a Regional Sales Specialist to support Field Sales and the Regional Sales Coordinator team and to ensure timely processing of orders and case-related requests.

This position covers our Midwest regions and requires candidates to be local to Colorado. You will assist with scheduling loaners, coordinating coverage, and resolving customer inquiries while maintaining compliance with FDA/ISO standards.