Regional Sales Operations Lead

Zimmer Biomet; Englewood (CO); On-site; USD 70,000 - 85,000; Full time

Job summary

Zimmer Biomet is seeking a Regional Sales Operations Lead to optimize the foot and ankle medical device supply chain in Englewood, CO. You will drive the Order-to-Cash process regionally and partner with Sales Agencies to ensure timely order processing and asset utilization.

Ideal candidates have 4+ years in sales support or related roles, strong Excel/PowerPoint skills, and familiarity with SAP. A bachelor’s or equivalent degree is preferred.

Qualifications

• 4+ years in sales support, customer support, billing, or inventory management.
• Experience with medical devices is a plus.
• Strong communication and data handling skills.

Responsibilities

• Lead Order-to-Cash process regional activities, from case creation to invoicing.
• Minimize lost inventory using system tools tracking due dates and transfers.
• Collaborate cross-functionally with Marketing, Product Development, and Distribution for NPI and product lifecycles.
• Direct processing of incoming orders via phone, app, or email.
• Approve agency hardware allocations and monitor loaners to optimize asset use.
• Provide Asset Measure training to Sales Agents and management.

Skills

Sales support experience

Communication

Problem solving

Education

Bachelor's degree

Associate degree or equivalent

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Ready to steer the logistics behind life-changing orthopedic innovations?

Paragon 28, a proud Zimmer Biomet company, is expanding its Sales Support Team in Englewood, Colorado. We are looking for a visionary Regional Sales Operations Lead to optimize our foot and ankle medical device supply chain. If you thrive on orchestrating complex, fast-moving logistics that directly impact surgeon success and patient outcomes, your next career chapter starts here.

What You’ll Do

As our Regional Sales Operations Lead

• You are the engine behind our Order-to-Cash pipeline. You will lead the charge in streamlining sales orders and billing activities to ensure seamless, clockwork execution.

Your Impact

• Optimize Supply: Strategically allocate high-demand products to match real-time and projected surgical case volumes across regional facilities.

• Maximize Assets: Champion the Asset Measure program, driving high-impact asset utilization across Paragon 28 Sales Agencies.

• Empower Partners: Act as a critical anchor for independent Sales Agencies, providing the medical logistics and inventory backing they need to support life-changing surgeries.

How You'll Create Impact

Essential Responsibilities and Duties:

• Point-person for the Order-to-Cash process, from case creation to sales order invoicing, on a regional basis, ensuring all requests within the region are addressed timely.

• Responsible for minimizing lost inventory through timely and consistent use of system tools which track due dates and transfers as inventory is moved due to change in demand.

• Works cross-functionally with Marketing, Product Development, and Distirbution to ensure New Product Introductions (NPI), Phase-in and Phase-out product transitions remain on schedule and field requirements are met.

• Directs the processing of incoming orders received by phone, Mobile App, or e-mail for their assigned sales region.

• Approves all agency hardware allocations and monitors late loaners to drive asset utilization

• Assists with allocations and pullback for the monthly to bi-monthly consignment review processes.

• Provides Asset Measure Program training to Sales Agents and management to drive consistency and continuous improvement among Agency Sales Representatives

• Facilitates periodic Agency Business Reviews including review of key performance indicators which monitor and drive achievement of Sales and Business-level goals following agency audit.

• Develops and administers corrective action programs to underperforming Agencies, as well as, highlighting best practices identified across those Agencies exceeding performance expectations.

• Maintains and distributes ad-hoc and monthly reporting to management of KPIs and asset utilization metrics

• Other duties as assigned

Non-Essential Responsibilities and Duties

:

• May on occasion assist with Field Inventory Audits

Your Background

• 4+ years sales support experience in customer support, billing, inventory management or similar capacity or relevant experience

• Bachelor’s Degree preferred, Associate Degree (A.A) or equivalent from two-year college or technical school, or equivalent combination of education and experience.

• Previous experience at a medical device company preferred.

• Intermediate level understanding of Microsoft systems (Excel and PowerPoint specifically)

• Ability to speak effectively with groups of customers and employees of the organization

• Ability to define problems, collect data, establish facts, problem solve, and draw valid conclusions.

• Experience with SAP (ERP system) preferred

Travel Expectations

5% overnight travel potential not required.

Compensation Data

Salary: $70,000 - $85,000 USD Annually with eligibility for descretionary bonus

Salary: $70,000 - $85,000 USD Annually with eligibility for descretionary bonus

EOE/M/F/Vet/Disability