Regional Sales Manager

KB Home; Puyallup (WA); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

KB Home, a leading national homebuilder, is seeking a dynamic Sales Manager to lead a designated area’s sales team. You’ll drive innovative sales strategies, recruit and develop talent, and optimize processes to deliver top-tier customer satisfaction and results.

The role requires 3+ years of sales management, strong communication, and a collaborative approach. Travel to various communities is expected, with base pay in a competitive range and bonus eligibility.

Qualifications

• High School Diploma or Equivalent (required); Four Year College Degree (preferred).
• 3+ years proven sales management experience.
• Experience in home building or related industry preferred.
• Action-oriented with drive to achieve defined sales and marketing goals.
• Demonstrated ability to motivate teams, develop employees, manage conflicts, and troubleshoot underperforming areas.
• Proven ability to seek solutions from the customer’s perspective and deliver high-quality customer service.
• Strong verbal and written communication skills.
• Proven ability to lead effective training sessions and compelling oral presentations.
• Ability to work collaboratively within a team and build professional relationships.
• Ability to make quick decisions informed by facts, data, and market trends.
• Technical Skills: MS Office; CRM software.

Responsibilities

• Drive Sales Success by guiding consultants to meet targets.
• Optimize sales processes using CXP selling and CRM tools.
• Navigate negotiations and close deals effectively.
• Innovate traffic strategies to attract customers and foot traffic.
• Leverage market insights to enhance sales strategies.
• Strengthen Realtor Broker Outreach and community engagement.
• Foster cross-department collaboration and alignment.
• Lead or assist in recruiting, training, and retention of consultants.
• Provide coaching based on performance metrics.
• Ensure customer satisfaction via KB Edge model.

Skills

Sales leadership

Team leadership

Customer service

Negotiation

Communication

Analytical thinking

Education

High School Diploma

Bachelor’s degree preferred

Tools

CRM software

MS Office

Job description

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.

The Opportunity

Take charge of a dynamic sales team within a designated area of our division. You'll execute on innovative sales strategies, achieve weekly sales commitments, and drive process improvements to deliver exceptional results and ensure top-tier customer satisfaction. Lead the way in recruiting, training, retaining, and developing a high-performing sales team, making a significant impact on our success.

Key Responsibilities

• Drive Sales Success: Regularly engage with sales consultants to monitor progress and provide support, ensuring they meet established targets.
• Optimize Sales Processes: Ensure all sales consultants utilize the company's CXP selling process and digital tools like our customer management system for tracking activities and performance.
• Navigate Negotiations: Provide expert guidance and solutions for challenging sales negotiations, helping sales consultants close deals effectively.
• Innovate Traffic Strategies: Collaborate with sales consultants to develop creative strategies that attract potential customers and increase foot traffic.
• Leverage Market Insights: Work with sales consultants to gather and analyze competitor and market data, using this information to enhance sales strategies.
• Strengthen Outreach: Enhance the Realtor Broker Outreach program by building strong relationships with local realtors and brokers, increasing referrals and community engagement.
• Foster Collaboration: Coordinate and collaborate with all departments to ensure alignment and support in achieving overall business objectives.
• Build a Talented Team: Lead or assist in recruiting, training, and retaining sales consultants, implementing effective retention strategies to maintain a motivated team.
• Enhance Performance: Provide constructive feedback and coaching based on performance metrics, identifying areas for improvement and creating development plans.
• Ensure Customer Satisfaction: Maintain high standards of customer service through the KB Edge business model, promptly addressing and resolving customer service issues.

What You Bring

• High School Diploma or Equivalent (required); Four Year College Degree (preferred).
• 3+ years proven sales management experience.
• Experience in home building or a related industry is preferred.
• Action-oriented with a strong drive to achieve defined sales and marketing goals.
• Demonstrated ability to motivate teams, develop employees, manage conflicts, and troubleshoot underperforming areas.
• Proven ability to seek solutions from the customer’s perspective and deliver high-quality customer service.
• Strong verbal and written communication skills, capable of conveying complex concepts accurately and persuasively.
• Proven ability to lead effective training sessions and conduct compelling oral presentations.
• Strong ability to work collaboratively within a team and build professional relationships, valuing others' ideas and cooperating willingly.
• Ability to make quick and accurate decisions informed by facts, data, and metrics, while leveraging a deep understanding of market and industry trends.
• Technical Skills: Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook). Experience with customer relationship management software.

Requirements

• Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays
• Ability to work in a sales office if needed from time to time.
• Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Ability to stand or sit for extended periods.
• Ability to move about work location.
• Ability to drive/travel locally 90% of time.
• Ability to walk up and down stairs.
• Ability to observe details at close range and communicate information so others will understand.
• Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
• Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).
• The position is located at the division office and requires frequent travel between new home construction sales communities #LI-onsite

Compensation Details and Benefits

KB Home offers a competitive base pay. The expected base pay range for this position is based on experience and is noted below, paid semi-monthly. This position is also eligible to participate in a performance-based bonus program.

Pay Range

USD $135,000.00 - USD $145,000.00 /Yr.

The KB Home Difference

Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.

As a KB Home team member, you’ll experience:

• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.

Visit our career site to learn more about working at KB Home and joining our team.

KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.

KB Home is an Equal Opportunity Employer