REGIONAL REFERRAL COORDINATOR

System Support; Dayton (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

System Support is looking for a Regional Referral Center Coordinator responsible for managing calls for Premier Health, including paging requests and consults. The role entails processing alerts and serving as the initial point of contact for customers.

Applicants should have a minimum of a high school diploma, along with 1–3 years of experience in healthcare or customer service. Organizational skills and the ability to multitask are key to success in this role.

Qualifications

• Minimum 1–3 years of job-related experience in healthcare.
• Preferred medical background or experience in customer service.

Responsibilities

• Answer calls into the Regional Referral Center.
• Meet department benchmarks related to call handling.
• Assist physicians with transfers and consults.
• Maintain documentation on transfers in the department database.

Skills

Multitasking

Negotiation

Conflict management

Computer knowledge

Organization

Communication skills

Team player

Education

High School diploma or GED

Associate's degree in healthcare

Job description

The Regional Referral Center (RRC) Coordinator is responsible for coordinating calls for Premier Health, including paging requests, consults, direct admits, and transfers from internal and external customers. The role involves processing all system alerts, ensuring proper notification to all caregivers, and serving as the initial point of contact for both internal and external customers.

Responsibilities

• Answer calls into the Regional Referral Center, providing a first point of entry into Premier Health.
• Meet department benchmarks related to call handling and transferring.
• Assist physicians with emergent and non‑emergent transfers, consults, and other received calls.
• Transcribe and enter interactions of all calls accurately and efficiently.
• Maintain documentation on transfers in the department database by the end of each shift.
• Collaborate with RRC RNs, Patient Logistics, and System Transportation to ensure proper bed placement and appropriate level of transportation.
• Maintain awareness of services and capabilities of all Premier Health facilities.
• Escalate bed assignment issues and other problems following department protocols.
• Use multiple communication methods and understand service area resources, including hospitals, clinics, nursing homes, and physician offices.

Education

Minimum: High School completion / GED. Preferred: Associate’s degree in a healthcare related field.

Experience

Minimum 1–3 years of job‑related experience in healthcare. Preferred: Medical background or experience in customer service.

Knowledge & Skills

• Multitask with constant interruptions while maintaining a pleasant demeanor.
• Skillfully negotiate in tough situations with internal and external customers.
• Manage conflicts and maintain composure in physician relationships.
• Basic computer knowledge and ability to type at moderate speed.
• Strong organization and problem‑solving skills.
• Effective interpersonal and communication skills.
• Team‑player mindset.

Physical Requirements

Must be able to effectively manipulate the computer keyboard while performing duties.