Regional Quality Manager - Warranty

Faurecia; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Forvia is seeking a Warranty Management professional to lead the warranty team across plants and work with the customer warranty network to monitor and resolve product issues. You will manage the collection and return of warranty parts, forecast costs, and present executive summaries on warranty performance.

The role emphasizes statistical analysis, early failure trend prediction, and supervising Warranty Engineers.

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum 3 years of warranty experience.
• Familiar with OEM customer portals such as Ford, GM, Stellantis.
• Six Sigma Green or Black Belt - preferred.
• Experience working within a matrixed organization.

Responsibilities

• Lead warranty team and plants, interfacing with customer warranty network to monitor and resolve final product issues.
• Manage customer relations for collection and return of warranty parts.
• Forecast warranty costs based on feedback and data; present executive summaries.
• Develop and manage warranty cost reduction programs.
• Develop and implement statistical analyses and early prediction of failure trends for all products.
• Supervise and coach Warranty Engineers and review warranty data.
• Analyze customer warranty policies and update internal procedures to meet requirements.
• Report monthly performance, trends, Pareto and corrective actions.
• Collaborate with Engineering, Manufacturing, Purchasing and Quality to address warranty issues.
• Liaise with Engineering requesting ECRs and driving improvements to warranty issues.
• Ensure timely response to customers based on root cause analysis.

Skills

Six Sigma

Problem Solving

Statistical Analysis

Warranty Management

Travel ability

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Tools

Minitab

Job description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your Mission, Roles And Responsibilities

Quality Excellence in Advanced Problem Solving (Six Sigma)

• Facilitate Advanced Problem Solving competencies (8D, Six Sigma Problem Solving)
• Support teams in problem solving through application of statistical methods to facts and data
• Problem Statement & Root Cause Analysis
• Quality tools like Ishikawa diagram, Box diagram, Pareto diagram, Hypothesis evaluation, Design of Experiments are applied as relevant
• Use of Minitab (or alternative software) for statistical analysis
• Application of QRCI or 8D where relevant
• Six Sigma methodology to be followed when escalated from 8D
• Ensure capture of “Lessons Learned” for sharing
• Green Belt & Black Belt training program
• Use / review / coach team in statistical methods of data analysis
• Review appropriate measurement systems for data collection and analysis are being applied by the teams
• Identify equipment and tooling concerns that may contribute to inefficiencies, to propose potential improvements during product development

Confirm correct construction of Design of Experiments or ANOVA for problem analysis

Customer Warranty Management

• Led warranty team & plants with interaction with customer warranty network to monitor, investigate and lead resolution of final customer complaint related to product issue
• Manage the relation with the customer for collection and return of warranty parts. Review at customer return centers monthly
• Evaluate and forecast the warranty cost based on customer feedback and serial life team input. Develop and present executive level warranty summaries at regular intervals
• Develop, implement, and manage Warranty Cost Reduction programs to reduce financial exposure of Faurecia
• Develop and implement statistical analysis and early prediction of failure trends for all products
• Supervise and coach Warranty Engineers, who will track, predict, analyze and report vehicle warranty cost and claim performance
• Analyzes customer warranty policies and update/develops internal procedures and instructions to meet their requirements
• Report on monthly performance, trends, pareto and corrective actions
• Collaborates with Engineering, Manufacturing, Purchasing and Quality functions for warranty part failure and analysis and problem solving
• Liaise with Engineering requesting ECR's and driving improvements to warranty related issues
• Ensure timely response to customer based upon root cause analysis and proposed resolution

Track corrective action implementation timing with clean point to measure the effectiveness of the corrective action

Your profile and competencies to succeed

• Bacholer's degree with a preference in Engineering
• Minimum 3 years of warranty experience
• Familiar with OEM customer portals such as Ford, GM, Stellantis
• Certification as a Six Sigma Green or Black Belt - preferred
• Experience working within a matrixed organization
• Ability to work independently with minimal direction
• Able to travel throughout Metro Detroit on a regular basis with quarterly travel to Mexico

Visa sponsorship is not available for this position now or in the future.

#FORVIA2026

What We Can Do For You

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action:use less, use betteranduse longer, with a focus on recyclability and circular economy.

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road‑users everywhere.