Regional Quality Manager

Leviat; San Antonio (TX); Presencial; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive culture

Benefits program

Descripción de la vacante

Leviat is seeking a Regional Quality Manager to lead standardized quality systems across five manufacturing sites and drive continuous improvement in customer satisfaction, audits, and supplier quality. This role partners with Operations, Engineering, and Sales to ensure consistent product quality and regulatory compliance.

You will own the customer complaint process, CAPA activities, and metrics tracking while mentoring regional quality teams and conducting site visits to share best practices

Formación

• Bachelor's degree preferred; 7+ years quality management experience.
• Experience leading multi-site manufacturing quality programs.
• Knowledge of ICC and ASTM standards; strong communication and analytical skills.

Responsabilidades

• Develop, implement, and maintain standardized quality management systems across five manufacturing sites.
• Ensure compliance with company quality standards, customer specifications, and applicable industry requirements.
• Establish and monitor key quality metrics, including defect rates, scrap, rework, cost of quality, customer complaints, and audit findings.
• Drive standardization of quality procedures, work instructions, inspection methods, and documentation.
• Own the customer complaint process from receipt through resolution and lead investigations (5 Whys, Fishbone).
• Communicate with customers regarding quality concerns, corrective actions, and preventive measures.
• Monitor complaint trends and implement systemic improvements to reduce recurring issues.
• Collaborate with Sales and Customer Service to maintain strong customer relationships and satisfaction.
• Provide leadership and support to site-level quality personnel across regional facilities.
• Conduct routine site visits to evaluate compliance and identify improvement opportunities.
• Drive consistency in inspection processes, testing protocols, and quality reporting; ensure sustainability of corrective actions.
• Facilitate cross-plant collaboration and problem-solving initiatives.
• Develop supplier quality expectations and performance metrics; evaluate supplier performance.
• Participate in supplier audits and qualification processes; partner with Purchasing and Engineering to improve supplier quality.

Conocimientos

Quality management

Multi-site leadership

Communication skills

Analytical skills

Educación

Bachelor's degree

Descripción del empleo

• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Travel 60%

Contact information

• Phone [phone]

Description

Leviat is a global leader in insulating, lifting, anchoring, and connecting technology for the construction industry and is home to trusted product brands like Meadow Burke, Halfen, and Thermomass. Our engineered products and innovative solutions are used in projects of all sizes, from single-family homes to professional sports arenas.

Leviat employs nearly 3,000 people at 60 locations worldwide, including seven in the United States. We are committed to an inclusive work environment that prioritizes safety and fosters personal and professional growth.

Job Description Summary

The Regional Quality Manager is responsible for leading and standardizing quality systems, regulatory compliance, and assisting in continuous improvement initiatives across five manufacturing facilities. This role ensures consistent product quality, customer satisfaction, and adherence to applicable industry standards, certifications, and audit requirements, including ICC-ES and other relevant third-party accreditation programs. Reporting to the Continuous Improvement Manager, the Regional Quality Manager will serve as the primary quality leader for customer complaint management, corrective and preventive actions (CAPA), supplier quality performance, and external audits. This position partners closely with Operations, Engineering, Sales, and Plant Leadership to drive a culture of quality throughout the organization while supporting strategic growth initiatives.

• Develop, implement, and maintain standardized quality management systems across five manufacturing sites.
• Ensure compliance with company quality standards, customer specifications, and applicable industry requirements.
• Establish and monitor key quality metrics, including defect rates, scrap, rework, cost of quality, customer complaints, and audit findings.
• Drive standardization of quality procedures, work instructions, inspection methods, and documentation.
• Own the customer complaint process from receipt through resolution and lead investigations utilizing structured problem-solving methodologies such as 5 Whys and Fishbone Analysis.
• Communicate effectively with customers regarding quality concerns, corrective actions, and preventive measures.
• Monitor complaint trends and implement systemic improvements to reduce recurring issues.
• Collaborate with Sales and Customer Service teams to maintain strong customer relationships and improve customer satisfaction.
• Provide leadership and support to site-level quality personnel across all regional facilities.
• Conduct routine site visits to evaluate compliance, share best practices, and identify improvement opportunities.
• Drive consistency in inspection processes, testing protocols, and quality reporting.Ensure effective implementation and sustainability of corrective actions throughout all locations.
• Facilitate cross-plant collaboration and problem-solving initiatives.
• Develop supplier quality expectations and performance metrics.
• Evaluate supplier performance and lead corrective action activities when necessary.
• Participate in supplier audits and qualification processes.
• Partner with Purchasing and Engineering to improve supplier quality and reduce risk.
• Mentor, coach, and develop quality team members throughout the region.
• Lead cross-functional quality improvement projects aligned with business objectives.

Required Skills / Qualifications

• Bachelor degree preferred; 7+ years quality management experience; multi-site manufacturing leadership; knowledge of ICC, and ASTM; strong communication and analytical skills.
• Experience in construction products, building materials, metal fabrication, construction accessories, or related manufacturing industries strongly preferred.

Physical Environment

• Ability to travel up to 60% throughout the region.
• Ability to visit active manufacturing facilities and production environments.
• Occasional lifting items weighing up to 40 pounds.
• Ability to walk production floors for extended periods.
• This position may require various physical activities, including walking, standing, bending, stretching, and using hands and fingers to grasp, push, and lift items.

Leviat Offers You

• An inclusive and diverse culture that values opportunity for growth, development, and internal promotion
• Comprehensive, low-cost medical, dental and disability benefits programs and health and well-being initiatives