Regional Quality Manager

Hitachi Energy Ltd.; Northern (KY); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Life/AD&D Insurance

Disability Insurance

Tuition reimbursement

Enhanced leave programs

Résumé du poste

Hitachi Energy is seeking a Quality Manager to lead quality initiatives for our North American Services team. The role focuses on elevating quality culture, coaching teams, and ensuring compliance with ISO standards across Field Services and Operations.

You will drive data-driven improvements, manage audits, and collaborate with cross-functional teams. A Bachelor’s or Master’s degree and 5+ years in quality/operations are required, with SAP familiarity preferred. Hybrid work available.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 5+ years of experience in business operations and quality processes.
• 3+ years of experience with ISO certification and auditing.
• Strong communication and leadership skills with a customer-first mindset.
• Experience in cross-functional collaboration within industrial or energy sectors.

Responsabilités

• Lead deployment of quality strategies across Field Services and Operations in select U.S. regions.
• Drive resolution of customer-reported non-conformances with cross-functional teams.
• Coach teams on problem-solving tools such as 8D and RCA.
• Manage internal audits and ISO certification compliance.
• Analyze quality data to identify trends and opportunities for improvement.
• Harmonize and digitize quality processes across business units.

Connaissances

Quality management

Leadership

Cross-functional collaboration

Communication

Formation

Bachelor's or Master's degree

Outils

SAP

Description du poste

At Hitachi Energy, we’re not just maintaining the grid—we’re elevating it. As a global leader in sustainable energy solutions, we’re seeking a dynamic and quality-driven professional to join our North American Services team in the U.S. as a Quality Manager. This isn’t just a role—it’s a chance to shape the future of power reliability and performance across the country.

This is an onsite role based inMt. Pleasant, Pennsylvania, with ahybrid work optionavailable depending on business needs and individual circumstances.

In this position, you’ll be the driving force behind our quality culture, ensuring that our systems, services, and teams consistently exceed expectations. You’ll lead initiatives that improve operational efficiency, coach teams on industry-leading quality tools, and ensure compliance with rigorous standards. Your work will directly impact the safety, reliability, and sustainability of high voltage infrastructure that powers millions.

How You’ll Make an Impact

Lead the deployment of quality strategies across Field Services and Operations across select regions of the U.S.

Partner with cross-functional teams to drive resolution of customer-reported non-conformances

Coach teams on problem-solving tools like 8D, RCA, and non-conformance management

Manage internal audits and ensure ISO certification compliance

Analyze quality data to identify trends and improvement opportunities

Collaborate across business units to harmonize and digitize quality processes

Support warehouse inspections and ensure audit readiness

Champion customer feedback through non-conformance reporting and customer survey analysis

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Your Background

Bachelor’s or Master’s degree in a relevant field

5+ years of experience in business operations and quality processes

3+ years of experience with ISO certification and auditing

Strong communication and leadership skills with a customer-first mindset

Experience in cross-functional collaboration within industrial or energy sectors

Familiarity with SAP is highly preferred

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Financial Wellbeing: (Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

Location Mount Pleasant, Pennsylvania, United States of America;
Pittsburgh, Pennsylvania, United States of America

Job type Full time

Work arrangement Hybrid

Experience Experienced

Job function Quality Management

Contract Regular

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the affirmative action plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website .