Regional Quality & Benchmarking Specialist (Fulfillment & Operations)

Amazon; Nashville (TN); On-site; USD 107,600 - 145,600; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Parental leave (up to 20 weeks)

Safety shoes & lightweight workwear

Job summary

Amazon in Nashville is seeking a Regional Quality & Benchmarking Specialist to build and implement quality systems for RME. You will guide field teams, evaluate performance, and drive reliability improvements year over year.

You will define standard work procedures, create risk-based forecasting tools, and collaborate with central reliability teams. Travel domestically up to 80% is required.

Qualifications

• 5+ years of maintenance or engineering experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• 5+ years of directly managing and being responsible for multiple large projects.

Responsibilities

• Develop parts cage quality standards with data tracking and standard work processes.
• Create risk-based forecasting tools for maintenance prioritization and automate parts tracking.
• Define RME standard work procedures and conduct field audits for performance against best practices.
• Lead network-wide continuous improvement initiatives and validate PM processes.

Skills

maintenance experience

engineering experience

multi-project leadership

flexible schedule

Education

Bachelor’s degree in Electrical/Mechanical Engineering or related

Tools

Microsoft Office

Job description

Regional Quality & Benchmarking Specialist

Job ID: 10376107 | Amazon.com Services LLC - A57

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team is the business partner that works tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all of the robotics and material handling equipment (MHE) to ensure our customers receive the Amazon smile.

About the Role

As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for RME. You will guide field teams in creating effective decision‑making tools for site managers, evaluate RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME toward world‑class maintenance.

What We Offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We also provide lightweight fire‑resistant daily wear and composite‑toe safety shoes for your safety.

Key Job Responsibilities

• Develop parts cage quality standards by creating work benches, tracking quality data and vendor defect rates, and building standard work processes for parts quality management.
• Create risk‑based forecasting tools that help site maintenance leaders prioritize work based on asset failure probability, and partner with central reliability and RAPA teams to develop tracking automation for audit and parts mechanisms.
• Define RME standard work procedures for maintenance quality, timing, and structure across all sites and providers while conducting regular field audits to analyze performance against best practices.
• Lead network‑wide continuous improvement initiatives using AMS Standards and validate new company‑wide program management (PM) processes that meet safety and effectiveness standards.
• Travel domestically up to 80%.

Basic Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) full‑time exempt experience.
• 5+ years of maintenance or engineering experience.
• 5+ years of directly managing and being responsible for multiple large projects.
• 5+ years of Microsoft Office products and applications experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Preferred Qualifications

• Experience in Lean Management, Six Sigma, and other operations engineering tools.

EEO Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits and Compensation

The base salary range for this position is $107,600.00 – $145,600.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Location

USA, TN, Nashville – $107,600.00 – $145,600.00 USD annually