Regional Property Manager - Multifamily

Hines; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Hines is seeking a Regional Property Manager to oversee multifamily portfolios across the Charlotte area. You will direct community managers, manage budgets, analyze market data, and lead due diligence for acquisitions or dispositions. Strong leadership, communication, and industry certifications are preferred.

The role requires travel and entails extensive indoor work with outdoor site activities, ensuring operational excellence and value growth for properties in the portfolio.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Five+ years supervisory experience in residential operations and two+ years portfolio management.
• Experience with third-party management preferred.
• Experience in Due Diligence, RFP analysis and presentations preferred.
• Experience overseeing lease-up properties preferred.
• Industry certifications (e.g., CPM, CAPS, CAM) preferred.

Responsibilities

• Develops the annual budgets for the assigned portfolio and oversees attainment of budgeted goals by analyzing financial statements and reconciling monthly statements.
• Manages financial and operational performance of the portfolio and develops action plans to meet goals.
• Provides leadership to community managers including hiring and training, and managing performance.
• Ensures staffing adequacy at each community through hiring and training.
• Analyzes market data to identify trends and develops market plans to drive occupancy and revenue growth.
• Leads due diligence for acquisitions or dispositions and supports underwriting.
• Participates in RFPs for new management opportunities.
• Collaborates with owners, investors, and management partners to resolve escalated issues.
• Ensures property appearance and safety compliance through inspections and requests for capital as needed.
• Coordinates vendor work, negotiates contracts, monitors progress, and processes invoices.
• Ensures portfolio operations adhere to governing documents and uses PM software to generate reports.
• Keeps current with industry changes via training and professional publications.

Skills

Supervisory experience

Portfolio management

Third-party management

Due Diligence

RFP analysis

Lease-up experience

Industry certifications

Leadership

Communication

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Regional Property Manager with Hines, you will be responsible for supporting and executing company strategies related to property management operations by directing the Managers across your assigned portfolio of multifamily properties, and by implementing the policies, procedures, and practices that enable each property to meet and/or exceed budgeted financial goals and achieve operation performance objectives. Responsibilities include, but are not limited to:

• Develops the annual budgets for the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio
• Manages the financial and operational performance of the assigned portfolio, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives
• Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
• Oversees the appropriate and adequate staffing at each community by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
• Lead and support property due diligence efforts including but not limited to audits, financial performance reviews, and physical inspections, ensuring accurate evaluation or acquisition or disposition opportunities
• Provide recommendations and operational insights that inform underwriting assumptions and transition planning
• Participation in the RFP process for new management opportunities, highlighting operational expertise and brand differentiators
• Collaborate with owners, investors, and management partners to resolve escalated issues and implement best practices across the portfolio
• Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members
• Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)
• Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information

Qualifications

Minimum Requirements:

• High school diploma or GED from an accredited institution required
• Bachelor’s degree preferred
• Five or more years supervisory experience in residential operations and two or more years of portfolio management
• Experience with third-party management strongly preferred
• Experience in Due Diligence, RFP analysis and presentations is preferred
• Experience with overseeing lease up properties is a strongly preferred
• Industry certifications (e.g., CPM, CAPS, CAM, etc.) preferred
• Demonstrates leadership and management skills
• Ability to work in a team-oriented environment
• Possesses professional written and verbal communications skills
• Demonstrates strong attention to detail
• Working indoors 95% and outdoors 5% of time
• Frequent travel required

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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