Regional Property Manager — Lead Teams & Operations

CYM Living; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with employer match

Paid time off and holidays

Job summary

CYM Living is seeking a Regional Property Manager to lead a team of Property Managers, Leasing Agents, and maintenance staff across the Indianapolis area. You will drive performance, ensure standards, and oversee vendor relationships.

This role requires strong communication, hands-on leadership, and a strategic focus on portfolio optimization, resident service, and operational efficiency. A car and valid driver's license are required for on‑site responsibilities.

Qualifications

• 5+ years of Property Management experience.
• Minimum of 3-5 years of experience managing a team.
• Strong verbal and written communication skills.
• Familiarity with property management software systems.
• Proficient in MS Office (Word, Excel, Outlook).
• Must have a car and a valid driver's license.

Responsibilities

• Supervise a team of Property Managers, Leasing Agents, Maintenance Techs, etc.; communicate expectations and provide feedback.
• Oversee collaboration with leasing; ensure alignment between teams.
• Schedule and lead monthly property manager meetings and quarterly field observations.
• Participate in hiring processes and oversee HR-related matters as needed.
• Develop and reinforce systems, reports, policies, processes, and procedures.

Skills

Leadership

Communication

Property management

MS Office

Vendor management

Team management

Tools

Property management software

MS Office suite

Job description

• Excellent written and verbal communication
  
  

Overview: CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by incorporating data and technology with hyperlocal customer service to all units.

We are seeking an experienced and results-driven Regional Property Manager to oversee the operational, financial, and physical performance of a portfolio of multi-family residential communities. The Regional Property Manager will provide leadership, guidance, and support to on-site management teams while ensuring each property achieves occupancy, revenue, resident satisfaction, and asset preservation goals.

The ideal candidate is a strategic leader with strong financial acumen, extensive knowledge of multi-family property management, and a passion for developing high-performing teams.

• Portfolio Management
• Oversee the day-to-day operations of multiple multi-family communities within an assigned region
• Ensure properties consistently meet or exceed occupancy, revenue, and NOI goals
• Monitor property performance through regular financial and operational reviews
• Conduct routine site inspections to ensure curb appeal, maintenance standards, and compliance with company expectations
• Financial Management
• Develop, review, and manage annual operating budgets
• Analyze monthly financial statements, variances, and key performance indicators
• Implement strategies to maximize revenue while controlling operating expenses
• Monitor delinquency, bad debt, and collections
• Leadership & Team Development
• Recruit, train, mentor, and evaluate Community Managers and regional support staff
• Foster a culture of accountability, collaboration, and exceptional customer service
• Conduct regular performance evaluations and coaching sessions
• Support succession planning and employee development initiatives
• Operations
• Ensure compliance with company policies, fair housing laws, landlord-tenant regulations, and local, state, and federal requirements
• Partner with maintenance leadership to ensure preventative maintenance programs are implemented
• Oversee capital improvement projects, renovations, and property transitions
• Respond to escalated resident concerns and resolve complex issues professionally
• Marketing & Leasing
• Review market trends and competitive analysis
• Collaborate with marketing teams to maximize occupancy and resident retention
• Monitor resident satisfaction and online reputation management
• Reporting
• Prepare and present regular operational and financial reports to senior leadership
• Develop action plans to improve underperforming assets
• Maintain accurate records and ensure timely reporting
  
  

Requirements

• Bachelor's degree in Business, Real Estate, Property Management, or a related field (or equivalent experience)
• 5-7+ years of progressive multi-family property management experience
• Minimum of 3 years managing multiple properties or a regional portfolio
• Proven success managing budgets, financial reporting, and NOI performance
• Strong understanding of Fair Housing regulations and landlord-tenant laws
• Excellent leadership, communication, and organizational skills
• Proficiency with property management software (AppFolio, Yardi, RealPage, Entrata, OneSite, or similar)
• Valid driver's license with the ability to travel regularly throughout the assigned region
  
  

Knowledge, Skills & Abilities

• Strong financial analysis and budgeting skills
• Strategic planning and problem-solving abilities
• Exceptional leadership and team-building skills
• Ability to prioritize multiple properties and completing deadlines
• Strong negotiation and conflict resolution skills
• High level of professionalism and integrity
• Excellent written and verbal communication
  
  

Performance Expectations

• Achieve occupancy and revenue targets
• Improve resident retention and satisfaction
• Maintain budget compliance and expense control
• Develop and retain high-performing site teams
• Ensure regulatory and company policy compliance
• Drive operational excellence across the portfolio
  
  

Physical Requirements

• Frequent travel between properties
• Ability to walk communities, climb stairs, and inspect property conditions
  
  

Benefits

• Competitive salary
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k)
• Paid time off and holidays
• Professional development and certification assistance
• Employee housing discount (where applicable)
  
  

How to Apply:

Please submit your resume and cover letter detailing your qualifications and interest in the Maintenance Supervisor position at CYM Living. We look forward to reviewing your application and discussing how you can contribute to our team.

CYM Living is an equal opportunity employer.