Regional Property Manager

Liberty Military Housing; Annapolis (MD); On-site; USD 125,000 - 150,000; Full time

Job summary

Liberty Military Housing seeks a Regional Property Manager to oversee operations of multi-family residential communities. The role requires extensive travel and focuses on enhancing customer satisfaction, employee performance, and financial results. You will lead a team and ensure the property’s compliance with company standards while enjoying a comprehensive benefits package.

Benefits

Medical/Dental/Vision Insurance

Life and AD&D Insurance

401k Retirement Plan w/company match

Employee Stock Ownership plan

Incentive Bonus Program

10 Paid holidays per year

40 hours Paid Sick Leave per year

80 hours Paid Vacation per year

Qualifications

• Minimum of 5 years’ experience in property management.
• Proven success in leadership and staff development.
• Ability to travel for work-related activities.

Responsibilities

• Manage operations of a portfolio of multi-family residential communities.
• Oversee budget and financial performance for the portfolio.
• Provide coaching and feedback to ensure customer satisfaction.

Skills

Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree preferred

Certified Apartment Manager (CAM)

Accredited Resident Manager (ARM)

Fair Housing certification

Tools

MS Office including Excel

Yardi/Payscan

Job description

Overview

Liberty Military Housing – Own your passion forservice!

At Liberty Military Housingwe’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes ininviting communitiesacross the United States. We take great pride in our highly trained team of professionals.With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of a Regional Property Manager:

As a Liberty Military Housing Regional Property Manager, you will be responsible for the overall operations of a portfolio of multi-family residential communities. You will provide direction to a leadership team at each community, with a strong focus on coaching performance that drives customer satisfaction and financial results. Your position requires an extensive amount of travel, full knowledge of property operations and is accountable for the portfolio’s overall business results that include an emphasis on customer service, employee performance, while delivering on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

Operational/Administrative:

• Manages the budget, achievement of operational, financial, and occupancy goals for a portfolio.
• Conducts property visits regularly to provide District management team with recommendations and observations to improve the property, marketing and leasing.
• Oversees Capital Expenditure projects for the portfolio (i.e. approvals, letters, tracking, scheduling, and inspections).
• Makes strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
• Works in conjunction with Asset Management team to create and evaluate property budgets and performance goals, evaluate capital needs and planning capital projects.
• Prepares annual and monthly budgets for income and operational costs, prepare monthly reporting packages, develop plan and budgets for needed capital improvements and property repairs and maintenance.
• Communicate with Senior Regional Management weekly regarding portfolio performance with respect to occupancy, expense controls, capital improvements, performance of team, staffing and general operational matters.
• Administer and approve payroll for each portfolio property (overtime, normal pay, exceptions, bonuses, etc.).
• Prepare, review and approve all required reports including occupancy, collections and bonus reports.
• Monitor each property audit to ensure desired level of performance and compliance is attained and ensure compliance stays at the forefront of the district management team’s priorities.
• Prepare all relative reports and ensure on-going compliance enforcement through evaluation of property files to determine that the residents meet the communities’ screening criteria, adhere to OSHA regulations, that all paperwork and ID’s are contained in the resident file.
• Coordinates/participates and ensures that District Meetings and other relevant meetings/events are occurring as needed.
• Vendor bidding and review of vendor contracts.
• Managing compliance reviews and physical inspections.
• Work with district management staff to ensure proper response, reporting and handling of all portfolio emergencies with staff, residents, buildings, etc. are within LMH’s standard operating procedures to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

• Operate a company or personal vehicle to travel to various locations for work purposes.

Resident Relations:

• Include/involve senior regional management, military partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents.
• Assisting with legal issues including small claims cases and evictions.

Leadership:

• Participates in the screening and approval of hiring onsite personnel including office and maintenance staff and any related contract employees to assist in essential job duties and responsibilities.
• Provides leadership, guidance and support to District management staff and site team. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
• Interviewing and hiring approval of property staff.
• Ensure action plans are administered on a timely basis related to employee performance issues.
• Managing performance and discussing concerns regularly of all direct reports and team members, including conducting and approving of annual performance appraisals.
• Document and communicate employee situations/concerns with regional management and take appropriate action as needed.
• Ensure all administrative processes involving personnel are handled effectively and in a timely manner (i.e., performance evaluations, performance action plans, bonus plans, time sheets, etc.).

Qualifications

What You Need for Success:

• Position requires a minimum of 5 years’ experience in property management, including supervisory responsibilities in a multi-site or regional property management role.
• Bachelor's degree preferred, commensurate work experience will be considered.
• Must have proven success demonstrating leadership, staff development, customer service, problem solving, decision making, multi-tasking, communication, and organizational skills.
• Ability to encourage a positive and collaborative team environment.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Understanding and experience with all aspects of asset management, finance, operations, leasing and marketing.
• Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.
• Experience preparing and managing budgets, as well as periodic updates.
• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.
• Exceptional customer-service skills and demonstrated ability to maintain strong working relations with both internal and external client.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Proficient in MS Office including Excel; Yardi/Payscan a plus.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range $125,000 - $150,000 Annually