Regional Project Administrator - Exterior Building Products

Alside; Spokane Valley, Northern (WA, KY); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Alside, a leading exterior building products distributor under Associated Materials, LLC, serves residential and commercial markets with windows, siding, metals and related products. This Regional Project Administrator role supports customers and projects across Spokane Valley, coordinating through Salesforce and field teams.

You will manage scheduling, provide proactive updates, document project milestones, and ensure safety compliance while delivering a seamless customer experience and timely

Qualifications

• High School diploma or GED required.
• Preferably 1–3 years in an operational environment with customer interaction.
• Experience coordinating appointments and communicating with customers is a plus.

Responsibilities

• Customer Communication & Updates - Proactively provide customers with regular updates on job milestones utilizing Salesforce.com to ensure transparency and satisfaction throughout the project lifecycle
• Scheduling & Coordination - Lead and coordinate all measures, installation, and service appointments between homeowners and independent contractors, ensuring seamless scheduling and execution of all appointments
• Issue Resolution - Respond to and resolve customer issues, concerns, and questions in a timely and professional manner, ensuring a positive customer experience
• Project Timeframe Management - Ensure all projects are completed within agreed-upon customer commitment timeframes, monitoring progress and addressing any delays or obstacles that may arise
• Project Documentation - Collect and upload all necessary project paperwork into the system, maintaining organized and accurate records for each job from start to finish
• Safety Compliance - Operate in a safe manner, adhering to all safety protocols, and contribute to maintaining a safe work environment for all team members and customers
• Customer Resource & Support - Serve as a reliable and knowledgeable resource to customers, providing accurate information and assisting them with any inquiries related to their projects
• Collaboration & Goal Achievement - Follow and execute any additional instructions or tasks provided by management to support the overall goals and objectives of the organization, contributing to team success

Skills

Customer communication

Scheduling coordination

Issue resolution

Education

High School diploma or GED

Job description

Regional Project Administrator - Exterior Building Products

#26-568

Spokane Valley, Washington, United States

Job Description

Who We Are

Join the Alside team at Associated Materials, LLC, and be AMazing with us!

At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.

As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.

Position Summary

The Regional Project Administrator ensures a seamless customer experience by providing proactive updates via Salesforce, coordinating appointments, and resolving issues promptly. This role keeps projects on schedule, maintains accurate documentation, and supports both safety compliance and team collaboration to meet organizational goals.

Responsibilities

• Customer Communication & Updates - Proactively provide customers with regular updates on job milestones utilizing Salesforce.com to ensure transparency and satisfaction throughout the project lifecycle
• Scheduling & Coordination - Lead and coordinate all measures, installation, and service appointments between homeowners and independent contractors, ensuring seamless scheduling and execution of all appointments
• Issue Resolution - Respond to and resolve customer issues, concerns, and questions in a timely and professional manner, ensuring a positive customer experience
• Project Timeframe Management - Ensure all projects are completed within agreed-upon customer commitment timeframes, monitoring progress and addressing any delays or obstacles that may arise
• Project Documentation - Collect and upload all necessary project paperwork into the system, maintaining organized and accurate records for each job from start to finish
• Safety Compliance - Operate in a safe manner, adhering to all safety protocols, and contribute to maintaining a safe work environment for all team members and customers
• Customer Resource & Support - Serve as a reliable and knowledgeable resource to customers, providing accurate information and assisting them with any inquiries related to their projects
• Collaboration & Goal Achievement - Follow and execute any additional instructions or tasks provided by management to support the overall goals and objectives of the organization, contributing to team success

Qualifications

• High School diploma or GED equivalent required
• Preferably 1-3 years in an operational environment, preferably building products with a demonstrated success working with customers

About Us

When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.

Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

The hourly rate of this position is $30.00 - $32.00.

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