Regional Practice Manager - Urgent Care Grand Rapids

Trinity Health MI; Grand Rapids (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

Trinity Health IHA Medical Group in the Grand Rapids area is seeking a Practice Manager, Urgent Care Regional to oversee clinical, operational, financial and administrative functions across multiple urgent care locations.

You will lead day-to-day operations, partner with physician leadership to set goals, ensure high-quality patient care, manage staffing, scheduling, budgets, and compliance, and drive performance and growth across the region.

Qualifications

• Minimum 2 years in medical office leadership or equivalent
• Bachelor's degree preferred or combination of college coursework and experience
• Experience supervising non-exempt staff is required

Responsibilities

• Lead day-to-day operations of multiple Urgent Care practices and track performance
• Partner with Physician Leadership to set strategic goals and CORE work plans
• Ensure high-quality patient care by monitoring quality metrics and patient satisfaction
• Recruit, hire, onboard, train, coach, and develop clinical and administrative staff
• Foster a positive work environment that supports engagement and patient-centered care
• Manage scheduling, timekeeping, payroll processes, and staffing models
• Ensure compliance with federal/state regulations, coding, documentation and safety
• Coordinate with Physician Leadership, Program Management, Radiology and staff for consistency
• Develop and manage annual budgets and monitor financial performance
• Support quality improvement, patient safety, new business development and marketing

Skills

Leadership experience

Healthcare administration

Operations management

Budgeting

Staff development

Education

Bachelor's degree preferred

Tools

Payroll systems

Scheduling software

Job description

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking an experienced and collaborative

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Grand rapid area

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking an experienced and collaborative Practice Manager, Urgent Care Regional to oversee the clinical, operational, financial, and administrative functions of multiple Urgent Care locations. In partnership with Physician Leadership and the Program Manager, this role is responsible for driving practice performance, ensuring exceptional patient care, supporting staff development, and achieving operational and financial goals across the region.

What You'll Do:

• Lead the day-to-day operations of multiple Urgent Care practices, establishing benchmarks, tracking performance, and implementing process improvements.
• Partner with Physician Leadership to develop and execute strategic goals, practice priorities, and CORE work plans.
• Ensure delivery of high-quality patient care through monitoring quality metrics, patient satisfaction scores, and risk assessment activities.
• Recruit, hire, onboard, train, coach, evaluate, and develop clinical and administrative staff.
• Foster a positive, productive work environment that supports employee engagement, provider satisfaction, and patient-centered care.
• Manage provider and staff scheduling, timekeeping, payroll processes, and staffing models to support efficient operations and patient access.
• Ensure compliance with federal, state, regulatory, coding, documentation, and patient safety requirements.
• Serve as a liaison between Physician Leadership, Program Management, Radiology, and clinic staff to support communication and operational consistency.
• Develop and manage annual budgets, review financial performance, monitor trends, and implement action plans to achieve fiscal goals.
• Support quality improvement initiatives, patient safety programs, new business development, and marketing efforts to enhance practice growth and performance.

General Requirements:

EDUCATION: Bachelor’s degree is preferred; combination of 1-2 years’ college coursework and 2 or more years’ relevant work experience will be considered in lieu of a Bachelor’s degree; additional experience will be considered if there is no college coursework.

MINIMUM EXPERIENCE: Prior leadership experience in a medical office environment or other relevant professional experience; requires a minimum of 2 years in combination with meeting education requirements. Two years of experience directly supervising non-exempt staff is required; however, may consider leadership role in lieu of direct supervision as equivalent experience.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you’re passionate about patient care and looking to grow your healthcare career, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.