Regional Pharmacy Operations Leader

Fuze Health Inc.; Santa Fe (NM); On-site; USD 144,000 - 181,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) retirement plan

Paid parental leave

Job summary

Fuze Health is seeking a Senior Manager, Pharmacy to lead regional pharmacy fulfillment operations across multiple sites, driving operational excellence, regulatory compliance, and leadership development in a highly regulated healthcare environment.

You will manage Pharmacy Fulfillment Managers, partner with Clinical, HR, Logistics, and Recruiting to scale the network, optimize performance, and ensure safe, timely patient service while supporting company-wide initiatives.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Pharmacy Operations, Supply Chain, or related field.
• 5+ years of progressive experience in fulfillment, healthcare, pharmacy, or operations leadership, including responsibility for multi-site operations.
• Demonstrated success leading high-volume fulfillment operations, healthcare services, or pharmacy operations in a performance-driven environment.
• Experience managing teams in highly regulated, compliance-driven environments, with a strong understanding of operational controls, quality standards, and risk management.
• Proven track record of developing leaders, managing diverse teams, and driving accountability and performance across multiple sites.
• Strong analytical and financial acumen, including experience using operational data, financial metrics, and P&L insights to guide decision-making and improve business performance.
• Proficiency with analytical and reporting tools such as Excel, Tableau, Looker, or similar platforms.
• Demonstrated ability to lead cross-functional initiatives, influence stakeholders at multiple levels, and translate strategic priorities into effective operational execution.
• Strong problem-solving, communication, and change-management skills, with the ability to navigate ambiguity and resolve complex operational challenges.
• Experience implementing process improvements that enhance efficiency, quality, compliance, and service delivery in a dynamic operating environment.

Responsibilities

• Lead regional operational strategy, execution, and performance across multiple pharmacy fulfillment sites, ensuring alignment with company objectives and broader operational priorities.
• Drive regulatory compliance and operational readiness in accordance with applicable federal and state pharmacy regulations, payer requirements, and internal quality standards.
• Lead, mentor, and develop a high-performing team of Pharmacy Fulfillment Managers, building leadership capabilities, establishing performance expectations, and supporting succession planning.
• Establish and scale standardized processes, tools, and resources that improve site-level execution, operational consistency, and long-term performance.
• Define, monitor, and improve key operational metrics across safety, quality, cost, productivity, and delivery timeliness, fostering a culture of accountability and continuous improvement.
• Apply Lean, Kaizen, and other process improvement methodologies to identify inefficiencies, eliminate waste, and optimize end-to-end pharmacy fulfillment workflows.
• Oversee inventory management, workforce planning, staffing models, and space utilization in partnership with site leadership to ensure compliant, efficient, and cost-effective operations.
• Partner cross-functionally with Recruiting and HR to attract, retain, and develop pharmacy talent while building a strong leadership pipeline across the region.
• Analyze financial and operational data, including P&L performance, to identify trends, manage costs, evaluate performance, and inform strategic and tactical decisions.
• Serve as a senior escalation point for significant site-level operational events, leading issue resolution, risk mitigation, and recovery efforts to maintain safe, reliable, and uninterrupted service.
• Establish and oversee audit, quality assurance, and compliance review processes to maintain inspection readiness and uphold regulatory and operational standards.
• Lead the regional implementation of corporate initiatives, ensuring site readiness, stakeholder alignment, effective change management, and consistent execution.
• Support new site launches, operational transitions, expansions, and restructuring initiatives to enable scalable growth and maintain continuity of pharmacy services.

Skills

Leadership

Regulatory compliance

Multi-site ops

Lean/Kaizen

P&L analysis

Cross-functional

Healthcare ops

Team development

Education

Bachelor’s degree

Master’s degree

Tools

Excel

Tableau

Looker

Job description

Fuze Health is seeking a Senior Manager, Pharmacy to lead regional pharmacy fulfillment operations across multiple sites, driving operational excellence, regulatory compliance, and leadership development in a highly regulated healthcare environment.

You will manage Pharmacy Fulfillment Managers, partner with Clinical, HR, Logistics, and Recruiting to scale the network, optimize performance, and ensure safe, timely patient service while supporting company-wide initiatives.