Regional Patient Financial Advocate

Firstsource; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Paid Time Off

Job summary

Firstsource is seeking a Patient Financial Advocate to work on-site at a Medical Facility in Grand Rapids, MI. The ideal candidate will screen patients for eligibility assistance programs and maintain accurate records.

This role requires a high school diploma and preferred experience in medical coding or billing. Benefits include medical, vision, dental, and 401K. Flexibility for working hours and conditions is required.

Qualifications

• 1–3 years' experience in medical coding, medical billing, or similar medical experience preferred.
• Experience in eligibility assistance programs or healthcare settings is beneficial.

Responsibilities

• Screen patients on-site for eligibility assistance programs.
• Document patient information in designated systems.
• Participate in field work including home visits.

Skills

Basic computer skills

Customer service

Medical coding/billing

Education

High School Diploma or equivalent

Job description

Job Overview

Location: ONSITE at a Medical Facility in Grand Rapids, MI

Hours: Monday-Friday 9:00am-5:30pm Hybrid

Due to the nature of this position and healthcare setting, up-to-date immunizations are required.

Patient Financial Advocate

The Patient Financial Advocate screens patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER. The role includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
• Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Record all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Review system for available information for each outpatient account identified as self-pay.
• Face-to-face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Participate in outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other duties as assigned or required by client contract.

Additional Duties and Responsibilities

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.).
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational / Vocational / Previous Experience Recommendations

• High School Diploma or equivalent required.
• 1–3 years' experience in medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Working Conditions

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Working on holidays or odd hours may be required at times.

Benefits

• Medical
• Vision
• Dental
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.