Regional Patient Access Lead - Midwest

Amgen; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Amgen is seeking a Regional Lead Patient Access for the Rare Disease portfolio to guide a field-based team across IL, WI, MN, MO and CO. You will listen to patients, provide informed logistics guidance, and coordinate with sales partners on priorities.

You will develop metrics, mentor team members, and ensure training and compliance while driving cross-functional collaboration with Area Sales Directors and healthcare providers. Travel expectations are substantial.

Qualifications

• Doctorate Degree with 2 years of Patient Access experience OR
• Masters Degree with 4 years of Patient Access experience OR
• Bachelors Degree with 6 years of Patient Access experience

Responsibilities

• Lead and manage a team of patient access liaisons.
• Accountable for performance, training, and compliance of the team.
• Develop KPIs aligned to team efforts and company objectives.
• Track team members' performance against metrics.
• Develop each team member to fulfill regional roles.
• Coordinate with Hub Services, Case Managers, AllCare Managers, Patient Engagement Marketing and Training to support access to medications.
• Ensure ongoing training and expertise for the team.
• Identify new patient needs and communicate with cross-functional teams.
• Coordinate team participation in national and local patient meetings and events.
• Oversee patient programs to support patient education needs.
• Develop quarterly group objective/performance presentations.

Skills

People management

Interpersonal skills

Communication

Presentation skills

Cross-functional collaboration

PowerPoint

Education

Doctorate degree

Masters degree

Bachelors degree

Tools

Microsoft PowerPoint

Microsoft Office

Job description

Career Category: Sales

Job Description

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Regional Lead Patient Access - Rare Disease

Territory Coverage: This field-based role is responsible for supporting customers across Illinois, Wisconsin, Minnesota, Missouri and Colorado.

Live (Reside in Geography)

What you will do

Let's do this. Let's change the world. In this vital role the Regional Lead Patient Access will be responsible for leading and managing a team of field-based Patient Access Liaison, ensuring the group meets business and personal development objectives. The objectives of the Patient Access team are to listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their logistical questions. The Regional Lead will provide input on the strategic direction of the business. They will coordinate with Area Sales Directors to facilitate appropriate teamwork between the team and their sales partners with regard to joint team priorities, strong communication, and healthcare provider education Amgen By Your Side services.

• Lead and manage a team of patient access liaisons.
• Accountable for the performance, training, and compliance of the team
• Develop key performance metrics appropriate to the team's efforts and company business objectives
• Track each team member's performance against key metrics
• Develop each team member individually as needed in order to fulfill the role in each region
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing and Training to support patient access to medications.
• Ensure the team has appropriate fundamental and ongoing training and expertise
• Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively
• Coordinate team participation in national and local patient meetings and events
• Oversee and support patient programs, if applicable, to satisfy current patient educational needs
• Develop presentations on the group objectives and performance as needed, at least quarterly

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Doctorate Degree and 2 years of Patient Access experience OR
• Masters Degree and 4 years of Patient Access experience OR
• Bachelors Degree and 6 years of Patient Access experience

Preferred Qualifications

• Experience in the pharma or medical industry
• People management experience or proven initiative and success developing toward people management (Ex: mentoring/training, demonstrated leadership, elevating knowledge and performance of others)
• Experience in rare diseases and/or applicable disorders preferred
• Facility with key performance metrics and data analysis
• Previous patient educator or patient access experience
• Previous experience calling on patients and/or healthcare providers
• Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
• Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry
• Highly developed interpersonal skills, communication skills, problem-solving skills, and an ability to thrive in a cross-functional team setting
• Requires 50-75 % regional travel, including some overnight and weekend commitments.
• Excellent presentation and power point skills
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Thrive

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several fa