Regional Operations Specialist (Part-Time, Temporary)

United Way of Massachusetts Bay and Merrimack Valley; United States; Remote; USD 35,000 - 55,000; Part time

Job summary

Join a dedicated team at an impactful organization that supports our military community. As a Regional Operations Specialist, you will play a vital role in managing regional operations, providing administrative support, and enhancing community outreach. This part-time, temporary position offers a chance to work remotely while contributing to meaningful programs that serve those who serve our country. Enjoy generous paid time off, a supportive work environment, and the opportunity to make a real difference in the lives of military families. Be part of a mission-driven team that values collaboration and community impact.

Benefits

Generous Paid Time Off

401k Match

Education Reimbursement

Volunteer Days

Military Leave

Qualifications

• 2+ years in administrative or event management roles preferred.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Manage regional operations and program delivery.
• Assist in budgeting and financial reporting for regional projects.

Skills

Administrative Support

Event Management

Customer Service

Problem-Solving

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

Regional Operations Specialist (Part-Time, Temporary)

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Regional Operations Specialist position is responsible for providing regional administrative, financial, procurement and project/event support, and assisting with the coordination, oversight and reporting associated with region wide operations and programs. The position may also manage regional social media communications.

Principal Duties and Responsibilities (*Essential Duties)

• In coordination with Regional leadership and other operation and programs colleagues, manage the delivery of, and assist in the evaluation of, programs, services, activities, entertainment tours and events within the assigned region. Track and report on key regional operational and programs metrics.*
• Under the direction of the Regional leadership, develop, document and maintain standard operating procedures, and plans and reference materials for regional operations, programs and events. Prepare, review and present operational, program, financial and statistical reports, and after-action reports and briefings.*
• Assist in conducting periodic reviews of regional operation, program and service needs, and recommend new operations, programs and services based on results. Implement and oversee suggested and/or required changes.*
• Monitor and manage regional budget and prepare spending reports on regional projects or activities. Produce budget reports and communicate financial information to regional leadership. Process invoices and change order requests. Coordinate activities and troubleshoot any financial issues with the Finance Department.
• Manage volunteer tracking system data and volunteer and employee recognition programs. Provide advice and guidance on best practices, region policies, and procedures related to the day-to-day management of a volunteer workforce.*
• Coordinate with regional media outlets to inform them of, and ensure their coverage of, regional operations, programs and events. Monitor and assist with outbound social media content and messaging on the region’s website. Ensure regional adherence to USO-wide branding guidelines.*
• In cooperation with, and as requested by, Regional leadership, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to foster public awareness of USO programs and services.
• Support procurement of financial and other in-kind resources necessary for operational and program delivery across assigned region. Assist with monitoring and management of financial activities including by creating and executing budget priorities.
• Serve as project lead on assigned projects.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for other positions, as directed by senior leaders.

Job Specifications

• High school diploma or equivalent required.
• 2+ years work experience in an administrative and/or event management or marketing support role. Relevant experience managing outreach programs in a not-for-profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead, or work in, high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting. Capable in basic math and able to follow cash handling and reporting procedures..
• Demonstrated initiative/self-motivation and punctual, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is a part-time (20 hours/week), temporary, remote position. The hours must be during normal business hours of 9am-5pm.
• This position is expected to last from approximately May 1 - December 31, 2025.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.