Regional Operations Specialist

Lone Pine Associates Inc

Ellensburg (WA)

Remote

USD 37,000 - 44,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short Term Disability insurance

Life Flight Membership

MetLife Pet Insurance

401k with 4% employer match

PTO and holidays

Volunteer days

Employee Assistance Program

Job summary

Lone Pine Associates Inc is seeking a Regional Operations Specialist to support a portfolio of multi-family affordable housing. The role acts as a liaison between Regional Management, Site Managers, Compliance, Accounting, Maintenance and HR, handling portfolio tracking, occupancy, recertifications, inspections, vendor coordination and admin tasks.

This full-time remote position requires travel to properties within the region and to the corporate office as needed.

Qualifications

Requires a high school diploma/GED; associate or bachelor’s degree preferred.
Two+ years in multifamily property management, affordable housing, compliance, administrative, accounting, or related.
Experience with LIHTC, Rural Development, HOME, HUD Section 8, and other regulated housing programs preferred.
Proficient in Microsoft Office; familiarity with property management systems (Yardi Voyager, KissFlow, TenantTech) a plus.

Responsibilities

Provide ongoing administrative support across assigned property portfolios.
Track and follow up on deadlines, audits, inspections, and reporting requirements.
Prepare spreadsheets, status reports, and correspondence for leadership and regulatory agencies.
Maintain organized electronic records in compliance with retention and confidentiality requirements.
Assist with occupancy tracking, budgeting data, and vendor coordination.

Skills

Strong organizational skills

Written and verbal communication

Independent worker

Travel between properties

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Gmail

Yardi Voyager

KissFlow

TenantTech

Job description

Description

Lone Pine Associates Inc is seeking a Regional Operations Specialist for a portfolio of multi-family affordable housing projects. The ideal candidate is a self-driven, adaptable individual who demonstrates humility, integrity, and possesses a strong team focus.

The Regional Operations Specialist acts as a vital liaison between Regional Management, Site Managers, Compliance, Accounting, Maintenance, Human Resources, and other corporate departments. This role assists with portfolio tracking, accounts receivable, occupancy, tenant recertifications, property inspections, vendor coordination, and administrative functions.

Lone Pine Associates Inc is the employing entity for Viridian Management, Inc supervisory staff.

Viridian Overview:

For over twenty years, the professionals at Viridian Management have been making affordable housing feel like home. Our properties provide residents with a clean, safe and comfortable environment to enjoy with family and friends. We are committed to responding quickly to the diverse needs of our residents and partners and strive to be the most conscientious property management company in the region.

Location: Remote in Eastern Oregon or Eastern Washington - travel to properties in your region and to the corporate office will be required.

Job Type: Full-time

Schedule: 40 hours/week / Monday - Friday

Compensation: $27-$32 per hour DOE

Benefits include:

Health insurance - two plan options, employee + family coverage is 100% employer-paid
Dental insurance - employee + family coverage is 100% employer-paid
Vision insurance - employee + family coverage is 100% employer-paid
Critical Illness insurance
Short Term Disability insurance
Accident insurance
Hospital insurance
$35,000 employer-paid Life insurance plus the option to purchase additional coverage
Employer-paid Life Flight Membership
MetLife Pet Insurance
Aflac
FSA and Dependent Care FSA or HSA with employer contribution (dependent upon medical plan)
401k with 4% employer match
Paid Time Off (PTO) - accrued at 4.62 hours/biweekly for 40 hour/week employees
15 paid holidays per year, including two four-day weekends and your birthday
Paid bereavement leave
Paid volunteer days
Employee Assistance Program

All benefits may be canceled or changed at the discretion of the company, unless otherwise prohibited by law.

Essential Duties and Responsibilities:

Regional Administrative & Operational Support

Provide ongoing administrative support across assigned property portfolios.
Track, organize, and follow up on recurring property deadlines, action items, audits, inspection findings, and reporting requirements.
Prepare spreadsheets, status reports, summaries, and correspondence for corporate leadership, owners, and regulatory agencies.
Maintain organized electronic records in compliance with record-retention and confidentiality requirements.

Portfolio Reporting & Tracking

Monitor and track occupancy, vacancies, unit turns, accounts receivable, waitlists, work orders, and open compliance items.
Collect and organize data for monthly owner reporting while tracking reporting deadlines.
Assist with tracking corrective action plans for properties experiencing operational, compliance, financial, or staffing concerns.

Financial Administration & AR Support

Review property Accounts Receivable (AR) reports and follow up with Site Managers on delinquent balances and collection activities.
Assist with invoice tracking, identifying missing documentation, coding errors, or unbilled work.
Help gather historical expenses, contracts, vendor proposals, and capital needs data for annual property budgets and Replacement Reserve requests.

Occupancy, Vacancy & Compliance Support

Track vacant units from move-out through make-ready, compliance approval, and lease-up.
Monitor annual recertifications, interim certifications, and initial tenant files to ensure regulatory compliance (LIHTC, HUD, Rural Development, HOME).
Assist site teams in preparing for internal, agency, lender, investor, and owner audits or inspections.

Operational, Maintenance & Field Support

Conduct property visits as directed by the VP of Operations to perform site reviews, office organization checks, file reviews, or unit inspections.
Provide temporary administrative or operational support to property sites during staffing shortages, transitions, lease-ups, or acquisitions.
Track open work orders, preventive maintenance schedules, vendor contracts, and capital projects through completion.

Requirements

Desired Qualifications

High school diploma or GED required. Associate or bachelor’s degree preferred.
Two or more years of multifamily property management, affordable housing, compliance, administrative, accounting, or related experience.
Affordable multifamily housing experience strongly with working knowledge of LIHTC, Rural Development, HOME, HUD Section 8, and other regulated housing programs preferred.
Microsoft Office, including Word, Excel, and Gmail.
Experience with Yardi Voyager, KissFlow, TenantTech, or similar property management and workflow systems.
Strong organizational skills with the ability to manage multiple properties, assignments, and deadlines.
Strong written and verbal communication skills.
Ability to review reports and identify missing, overdue, incomplete, or inconsistent information.
Ability to maintain confidential resident, employee, financial, and business information.
Valid driver’s license and insurance.
Ability to travel between assigned properties as required.
Demonstrated ability to work independently while recognizing when supervisory or departmental review is required.