Regional Operations Officer- Territorial Savings

Bank of Hope; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in the United States is seeking an experienced operations professional to oversee branch operations, ensure strict adherence to AML/KYC/EDD, and lead process improvements across the region. This role emphasizes regulator-aligned controls, staff training, and cross-functional collaboration to enhance service delivery.

The successful candidate will serve as the regional expert on operational policies, monitor performance, and drive strategic initiatives to improve compliance and

Qualifications

• Working knowledge of AML, KYC and EDD procedures.
• New Account opening experience and required documents per business entity.
• Strong understanding of account transactions (cash, checks, wires, ACH).
• Excellent written and verbal communication, coaching branch staff.
• Attention to detail and effective time management.
• Strong analytical thinking and critical reasoning skills.
• Self-motivated, goal-oriented, team-oriented.

Responsibilities

• Demonstrate knowledge of Bank policies and procedures for Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security.
• Validate operational processes and regulatory compliance controls.
• Act as regional SME for branch operations, interpreting and implementing policies.
• Lead working groups to maintain QA and Internal Audit ratings.
• Monitor team performance and progress toward goals.
• Provide targeted training to branch staff on policies and procedures.
• Collaborate to address operational issues and implement process improvements.
• Plan and implement changes with peers, evaluating policy feasibility.

Skills

AML procedures

KYC procedures

EDD procedures

New account opening

Bank operations knowledge

Interpersonal skills

Communication skills

Independent work

Regulatory compliance

Job description

• Demonstrate strong knowledge of the Bank's policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards.
• Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements.
• Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees.
• Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports.
• Monitor team performance and operational progress, ensuring alignment with established goals and performance targets.
• Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank's policies and operational procedures.
• Collaborate with team members to address current operational issues, share ideas, and propose implementing solutions that improve processes and service delivery.
• Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements.
• Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary.
• Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank's policies and regulatory standards.
• Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed.
• Support general administrative responsibilities and other related duties as required.

Job Qualifications/Requirements

Technical Skills

• Required: Possess a working knowledge of AML, KYC, EDD procedures.
• Required: New Account opening experience and required documents per type of business entity.
• Required: Possess strong understanding of account transactions - cash, check, wire, ACH, etc.
• Required: Have strong interpersonal skills and written and verbal communication skills, including the ability to coach branch staff to attain higher levels of operational integrity, sales support and customer service excellence.
• Required: Have strong attention to detail and effective time management skills.
• Required: Have strong analytical thinking and critical reasoning skills.
• Required: Self-motivated, self-educated, goal-oriented attitude & good team-worker
• Required: Have ability to work independently.
• Required: Proactive, adaptable, open-minded & friendly.

The salary range for this full-time position is $70,000.00 - $100,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.