Regional Operations Manager - Washington D.C.

AVN AutoVIN Inc; Carmel (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K plan with company match

Paid vacation, personal, and sick time

Paid maternity/paternity leave

Disability and life insurance

Tuition reimbursement

Career development opportunities

Volunteer days

Job summary

OPENLANE, headquartered in Carmel, Indiana, seeks a Regional Operations Manager to lead a team of inspectors, recruit talent, and drive regional SLA attainment through data-driven decisions.

You will oversee field teams, ensure policy adherence, and collaborate with Sales and Product to optimize inspections and growth. The role emphasizes mentorship, training, and continuous improvement across regions.

Qualifications

• Minimum of 3+ years relevant experience or education.
• Minimum of 2+ years automotive mechanical experience.
• Must be able to operate a motor vehicle with valid driver's license.
• Working knowledge of submitting electronic inspection reports.

Responsibilities

• Master OPENLANE policies, processes, procedures, and tools for inspections and audits.
• Oversee inspectors to achieve regional SLAs and targets.
• Recruit and hire inspectors within the region for contract and full-time roles.
• Partner with Sales and Marketplace teams to ensure regional success.
• Cultivate relationships with dealers and OPENLANE sales to drive growth.
• Support OKR creation and implementation for the region.
• Lead and develop teams, including training, coaching, and performance management.
• Ensure contractors meet customer requirements and standards.
• Act as main contact for contractors regarding compensation and updates.
• Collaborate with Product, Arbitration, Scheduling, QA on app releases and improvements.
• Field work 1-2 days per week with inspectors to ensure quality and train new staff.
• Serve as reserve inspector for new markets and capacity gaps.

Skills

Team leadership

Data analysis

Communication

Automotive experience

Inspection reporting

Driver's license

Recruiting & hiring

Field operations

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field.

You Are:

Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.

Communicative. You are an active listener who fosters two-way communication with others.

Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.

You Will:

• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
• Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
• Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
• Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
• Ensure that contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
• Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
• Utilize various communication tools within the OPENLANE organization.
• Perform other duties as assigned by the manager.

Must Have’s:

• Minimum of 3+ years relevant experience or education.
• Minimum of 2+ years of automotive mechanical experience.
• Must be able to operate a motor vehicle and possess a valid driver’s license.
• A working knowledge of technology, particularly in submitting electronic inspection reports.

Nice to Have’s:

• Previous experience managing teams and individuals, including both contractual and full-time employees.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

OPENLANE is an equal opportunity employer and a drug-free workplace.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents:

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Canadian Residents:

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