Field Operations Coordinator - San Francisco/San Jose, CA

AVN AutoVIN Inc; Carmel (IN); On-site; USD 39,000 - 44,000; Full time

Job summary

OPENLANE is seeking a Field Operations Coordinator to join our dynamic operations team. You will conduct vehicle inspections, document damages and conditions, and help ensure smooth workflows with dealerships. This role requires attention to detail and effective communication across sales and operations.

You will also manage reporting through OPENLANE's mobile app, support marketing efforts with materials, and uphold OPENLANE's standards throughout the inspection process.

Qualifications

• Minimum of 5 years of automotive experience as a vehicle inspector or equivalent.
• Experience coordinating with dealerships and internal teams.
• Proficient with digital submission of inspection reports.

Responsibilities

• Conduct vehicle inspections of engine, transmission, interior and exterior.
• Coordinate with dealerships and ensure adherence to OPENLANE standards.
• Submit accurate inspection reports through the platform.
• Distribute marketing flyers and materials to buying dealers.
• Maintain strong communication with internal teams and dealerships.

Skills

Detail-oriented

Organized

Customer-focused

Tools

OPENLANE mobile app

Electronic inspection reports

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

Location & Schedule

The ideal candidate for this role will reside in/near: San Francisco/San Jose, CA.

This role operates Tuesday - Saturday 8a - 5p PST.

We’re Looking For

We are seeking a Field Operations Coordinator with experience in conducting vehicle assessments and coordinating with dealerships. You will be part of a dynamic operations team responsible for ensuring smooth operations regarding vehicle inspections. In this role, you will have the opportunity to use your experience in vehicle inspections, documentation, and dealership coordination. The ideal candidate will have a minimum of 5 years of automotive experience.

You Are

• Detail-oriented. You will ensure accurate and comprehensive vehicle inspections, documenting any damages or concerns.
• Organized. You will coordinate with the Regional Operations Manager, sales team, and operations team to ensure efficient communication and workflow.
• Customer-focused. You will serve as a liaison between sales, operations, and dealerships, building and maintaining positive relationships.

You Will

• Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application.
• Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections.
• Submit accurate and detailed inspection reports through the designated platform.
• Assist in marketing efforts by distributing flyers and promotional materials to buying dealers.
• Maintain strong communication and collaboration with internal teams and dealerships.

Must-Haves

• Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background.
• Valid driver's license and ability to operate a motor vehicle.
• Proficiency in using technology, including electronic submission of inspection reports.
• Strong attention to detail and ability to work in various weather conditions.
• Excellent organizational and communication skills.

Nice-to-Haves

• Previous customer service experience.

Compensation

Range of Hourly: $28.00 - $32.00 (Depending on experience, skill set, qualifications, and other relevant factors.)

About OPENLANE

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation.

OPENLANE is an equal opportunity employer and a drug-free workplace.