Regional Operations Manager - Southeast New Atlanta GA

DH Pace Company; Mississippi; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic organization as a Regional Operations Manager, where your expertise in Automatic Pedestrian Doors and Entry Door Systems will drive operational excellence. This role focuses on enhancing service and installation operations across the Southeast, with a strong emphasis on customer satisfaction and profitability. You'll leverage your leadership skills to mentor teams and implement effective process improvements, all while enjoying the opportunity to travel and make a significant impact in the industry. If you're passionate about operational success and customer service, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision options

Paid time off plan

Paid Holidays

Floating Holidays

401k retirement plan

Company paid life insurance

Short-term and long-term disability

Qualifications

• 5+ years of experience in Automatic Pedestrian Doors and Entry Door Systems.
• Strong background in managing multiple locations and sales.
• Analytical skills to evaluate operational processes.

Responsibilities

• Oversee service and installation operations in the Southeast region.
• Implement process improvements to enhance customer satisfaction.
• Travel up to 60% to various locations for operational support.

Skills

Customer Service

Sales Leadership

Operational Management

Process Improvement

Team Building

Education

High School Diploma or equivalent

Tools

ERP/CRM Systems

Windows-based Programs

Job description

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Apply your industry background in Automatic Pedestrian Doors (APD) and/or Entry Door Systems (EDS) at Overhead Door Company of Atlanta, a DH Pace Company, Inc., as Regional Operations Manager for Southeast with Commercial Automatic Pedestrian Door industry experience.

Leverage your knowledge of New Construction Sales, Service & Installation process improvement initiatives gained working in Operations Management / General Management / Branch Management / Multi-Branch Management and/or Sales leadership where you effectively recommended and implemented procedural and/or process changes, instilled effective team building strategies and increased sales and profitability.

If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this Regional role with up to 60% travel in the Southeast.

POSITION OVERVIEW:

• Directly impact and shape the Southeast Entry Door Systems (EDS) and Automatic Pedestrian Door (APD) Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel
• Make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring
• Support various business initiatives of branch managers, district managers, and senior level management while working directly with Department Managers and skilled field technicians
• Ensure staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures
• Use division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations
• Travel up to 60% in the Southeast Region with an average of twice a month and up to 4-day visits. Current locations include: Atlanta, GA, Dalton, GA, Nashville, TN, and Huntsville, AL. Future travel may include additional Southern states as we expand.

QUALIFICATIONS:

• Minimum five (5) years of industry experience in Automatic Pedestrian Doors and/or Entry Door Systems; ideally will have experience managing multiple locations and a strong new construction sales background
• Must be available and willing to travel up to 60% for this position; monthly car allowance provided
• Proficient with Windows based programs and ERP/CRM systems
• Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes
• Possess an ability for technical applications and mechanical systems
• Good driving record and valid driver’s license required
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 5105 Avalon Ridge Pkwy, Peachtree Corners, Georgia 30071

#PaceID3

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1 st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1 st year; 16 days accrued during your 2 nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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