Regional Operations Manager | Resort Operations | Scottsdale, AZ

MasterCorp, Inc.; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

MasterCorp, Inc. seeks a Region Operations Manager to guide regional daily operations and achieve goals. The role reports to the Regional Director and emphasizes coordinating staff, scheduling, and cross-department collaboration to ensure efficient production and service levels.

The ideal candidate will have five years of related experience, a bachelor’s degree in business administration (MBA preferred), and strong managerial and communication skills to lead a dynamic hospitality operations team.

Qualifications

• Bachelor’s degree in Business Administration or related field; equivalent experience considered.
• MBA preferred for advanced management roles.
• Five years of work experience directly related to this position required.

Responsibilities

• Assist with hiring and training new employees.
• Coordinate with HR, finance, and logistics to ensure smooth operations.
• Oversee staff schedules and workload planning.
• Manage and discipline employees per company policy as needed.
• Oversee production and operational activities to meet goals.
• Analyze performance, financial, and activity data for productivity.

Skills

Management

Operations

Hiring

Budgeting

Communication

Staff Training

Problem-solving

Education

Bachelor's degree in Business Administration

MBA

Tools

Microsoft Office

Job description

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW:

The Region Operations Manager will report directly to the Regional Director (RD). Operations Manager will help plan and oversee the daily operations of the region to ensure goals and objectives are achieved.

ESSENTIAL FUNCTIONS:

• Assist with Hiring and training new employees.
• Help with onboarding of Foreign Guest Workers (for example - H2b and J1 visa holders).
• Organize and oversee the schedules and work of assigned staff.
• Provide coverage to open management positions within the region.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Plan and organize daily activities related to production and operations.
• Measure productivity by analyzing performance data, financial data, and activity reports.
• Coordinate with other support departments such as human resources, finance, and logistics to ensure successful production operations.
• Oversee the shipping and receiving functions.
• Assist RD with transportation of team members from airport, housing, and resorts.
• Help conduct weekly inspections, inventory counts and weekly reports.
• Cover Manager, Dispatcher needs when short staffed.
• Track weekly Carpet, HR and Training schedules.
• Determine labor needs to meet production goals.
• Assist with budget preparation for operations unit.
• Coordinate with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold.
• Assist with, or prepares and updates, organization’s operations manual and policies.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in Business Management, Business Administration, or related field required or equivalent combination of education and work experience.
• M.B.A. preferred.
• Five years of work experience directly related to position required.

OTHER QUALIFICATIONS:

• Excellent proven managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret financial data as needed to set production goals.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.

TRAVEL REQUIREMENTS:

• Rarely – on average 5% of travel on a quarterly basis.

WORK ENVIRONMENT:

• This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.
• Additionally, this position works in an operations environment with odors and/or dust and cleaning and laundry chemicals.

The is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

DISCLOSURES:

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#MasterCorp

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.