Regional Operations Manager (DME)

Adapthealth; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare provider in California is seeking an Operations Manager to oversee its Sacramento and Modesto locations. The role involves managing multiple departments, ensuring operational efficiency, and enhancing service quality. The ideal candidate will have a strong background in healthcare management, effective communication skills, and the ability to lead a diverse team.

Qualifications

• 3+ years in the HME industry required.
• 2+ years in customer service or management roles.
• Valid driver’s license in the state of residence required.

Responsibilities

• Manage all aspects of operations across multiple locations.
• Ensure compliance with policies and maintain high-quality standards.
• Hire, onboard, and train staff effectively.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Technical Aptitude

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Job description

The position will oversee our Sacramento and Modesto locations.

Responsible for the control, management, and operational efficiencies of multiple AdaptHealth locations. Ensures all operational tasks are prioritized, delegated to the appropriate personnel, and completed in a timely manner, maintaining high quality standards. Oversees all operational departments, including orthotics, customer service, dispatch, operations, fleet, and related supervisors. The manager may also serve as the site leader, liaising with regional leadership and representing the company within the community.

Essential Functions and Job Responsibilities:

• Comply with all applicable company policies, procedures, and patient protocols.
• Manage all aspects of operations, focusing on completing all deliveries or shipments daily.
• Oversee and monitor multiple locations, including the dispatch group, and improve processes as needed.
• Work with staff to maximize order capture rate.
• Monitor daily routing activities to ensure proper delivery frequencies and geographic routing.
• Coordinate with each location to maintain appropriate stock levels, minimizing inventory balances.
• Ensure monthly physical inventories are completed accurately and on time.
• Audit and ensure proper tracking of Lot/Serial numbers in Brightree and MHM documentation.
• Direct cross-branch transfers to reduce slow-moving product purchases from vendors.
• Train staff and communicate operational process changes effectively.
• Maintain accurate data and generate reports for management.
• Participate in surveys by authorized governmental agencies.
• Assist in preparing branches for full Brightree warehouse system implementation.
• Work with branches to address customer concerns, investigations, and resolutions.
• Collaborate with branches to understand and achieve company goals.
• Create and implement internal audits to ensure compliance.
• Focus on regional growth in volume and revenue.
• Ensure employees are trained, licensed, and compliant with required standards.
• Manage daily employee interactions, including conflict resolution.
• Comply with government regulations and professional standards related to patient care.
• Engage in ongoing professional development and review relevant literature.
• Maintain relationships with physicians and referral sources, communicating patient condition changes.
• Foster relationships with health systems, hospice partners, and community referrals.
• Identify process improvements and recommend solutions to leadership.
• Oversee branch operations, including respiratory staff, ensuring timely and efficient service.
• Address service concerns, analyze trends, and react accordingly.
• Maintain direct expenses within budget.
• Create a team environment to facilitate referrals and process referrals efficiently.
• Monitor referral satisfaction, analyze root causes of complaints, and implement improvements.
• Assist in resolving emergency patient equipment problems.
• Participate in preventative maintenance and environmental assessments of respiratory equipment.
• Take on-call responsibilities outside of business hours as per policy.
• Maintain patient confidentiality in accordance with HIPAA.
• Complete required compliance and educational training.
• Perform other duties as assigned.

Management/Supervision:

• Hire, onboard, train, and provide feedback to staff.
• Set departmental goals aligned with organizational strategies.
• Achieve performance and retention targets, including timely evaluations.

Competency, Skills and Abilities:

• Leadership and team management skills.
• Ability to co-manage multiple sites.
• Independent decision-making and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office, especially Excel.
• Ability to prioritize and manage multiple projects.
• Technical aptitude to understand data flow and system interactions.

Education and Experience Requirements:

• Associate degree required; bachelor’s preferred.
• At least 3 years of experience in the HME industry.
• At least 2 years in customer service or management roles.
• Experience in healthcare administration, billing, insurance, or medical terminology is a plus.
• Valid driver’s license in the state of residence.

Physical Demands and Work Environment:

• Work may be stressful and involve fluctuating activity levels.
• Must be able to bend, stretch, stand, sit, and lift up to 30 pounds.
• Extended computer use and repetitive motions required.
• May encounter irate customers or patients.
• Effective verbal and written communication skills necessary.