Regional Operations Manager

Burlington Stores, Inc.; San Antonio (TX); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life and disability insurance

401(k) plan

Paid time off

Paid holidays

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Regional Manager of Field Operations to lead store processes, drive operational excellence, and roll out new programs nationwide from the Texas region. You will coach senior store leaders, influence cross-functional teams, and ensure readiness for new stores and relocations.

The role focuses on achieving KPIs from back-of-house productivity to sales floor efficiency, with a strong emphasis on change management and process leadership at scale.

Qualifications

• Bachelor's or master’s degree in operations, business, engineering, finance or related field.
• Proven ability to influence and coach across multiple levels.
• Experience with operational metrics and process improvements.

Responsibilities

• Train and coach Regional VPs and District Managers on store processes and best practices.
• Provide input to home office teams on systematic challenges to inform chain-wide changes.
• Roll out programs and new processes to Field and Stores and monitor post-launch results.
• Lead in-store execution of tests, diagnose issues, and surface improvements to SOPs and tools.
• Collaborate with Real Estate, New Store Ops and other functions to ensure readiness for openings and relocations.
• Represent Ops standards and act as the process expert and first line of support for stores.

Skills

Attention to detail

Operational metrics

High urgency

Influence and coaching

Education

B.A./M.S. in operations, business, engineering, finance or related field

Job description

Position Overview

If you are interested in growing your retail career with one of the largest and fastest growing off‑price retailers in the nation, join the Burlington Stores team as a Regional Manager of Field Operations! Are you an experienced retail professional with strong leadership skills? Do you excel at creating a process‑driven environment where organization and efficiency are critical to driving results? Are you an expert multitasker who would thrive in a high‑energy retail environment where you need to prioritize quickly and think on your feet? If so, then this may be the right opportunity for you! The Regional Manager of Field Operations leads new program implementation and upholds operations standards to ensure consistent execution of the off‑price strategy in Burlington’s stores. The role partners with Regional VPs and District Managers across multiple regions to get stores on‑process from receiving to customer experience. The core responsibility is to introduce and sustain process and tool changes to drive operational excellence in stores. While relying on influencing stakeholders through expertise, success in the role means delivering on KPIs from back‑of‑the‑house productivity to sales floor efficiency. The right individual will be a great problem solver, coach and trainer, collaborator, and communicator with experience in store operations and field at national scale retailers.

A Day In The Life

• Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices. Identify under‑performing stores and districts, diagnose issues, partner with Regional VPs to address gaps, and follow up to resolve and/or elevate issues.
• Provide input to home office teams on systematic operational challenges to inform chain‑widesolutions and inform change management plans.
• Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change. Validate store readiness, resolve/escalate issues, define backup plans, monitor post‑launch results, and intervene in struggling markets to make change stick.
• Lead in‑store execution of new process and tool tests, diagnose issues, and improve solutions as well as launch processes. Surface improvements to existing SOPs and tools.
• Partner with Real Estate, New Store Ops, and other functions to ensure operational readiness to open new stores and relocations. Coach field leaders to resolve issues and get new stores on‑process from the Grand Opening.
• Represent Ops standards and culture of excellence and accountability in stores. Be the process expert and the first line of support for stores and field. Conduct market assessments, create action plans and support execution.
• Partner closely with Regional VPs and District Managers to drive the business in each market through operational excellence.

You'll Come With

• B.A./M.S. in operations, business, engineering, finance or related field
• 10 years of experience in retail
• 5 years of experience in store operations and/or field with increasing responsibility in a multi‑site environment
• Demonstrated proficiency in developing and launching operational initiatives
• Demonstrated ability to achieve results through influence and coaching
• Experience in leading change management programs at a 100+ store scale

Skills and Abilities

• Attention to detail
• Facility with operational metrics
• High sense of urgency
• Thorough follow‑through
• Ability to manage many projects at the same time
• Operational problem solving
• Influencing and coaching
• Collaboration and communication

Come join our team. You’re going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Min-Mid

$130,000.00 - $160,000.00

Posting Number

R104830

Location

Texas‑San Antonio

Address

4522 Fredericksburg Rd Ste M1

Zip Code

78201

Pay Rate

Salaried

Career Site Category

Field Leadership

Position Category

Field Leadership

Job Type

Full‑Time

Remote Type

In Office/On‑site

Evergreen

No