Regional Operations Manager

Burlington Coat Factory of TX, LP; San Antonio (TX); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and 401(k)

Job summary

Burlington Stores, Inc. is seeking a Regional Manager of Field Operations to lead national store process improvements, implement new programs, and ensure operational excellence across regions.

You will partner with Regional VPs and District Managers to drive efficiency from receiving to the customer experience. You will train leaders, diagnose gaps, and rollout changes with hands-on support, coaching, and accountability to achieve KPIs across 100+ stores.

Qualifications

• BA/MS in operations, business, engineering, finance or related field.
• 10 years of experience in retail.
• 5 years of experience in store operations and/or field with increasing responsibility in a multi-site environment.
• Demonstrated proficiency in developing and launching operational initiatives.
• Demonstrated ability to achieve results through influence and coaching.
• Experience in leading change management programs at a 100+ store scale.

Responsibilities

• Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices.
• Identify under-performing stores and districts, diagnose issues, address gaps, and follow up to resolve.
• Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change.
• Lead in-store execution of new process and tests, diagnose issues and improve solutions.
• Surface improvements to existing SOPs and tools.
• Partner with Real Estate, New Store Ops and other functions to ensure readiness to open new stores and relocations.

Skills

Attention to detail

Operational metrics

High urgency

Follow-through

Multi-project management

Operational problem solving

Influencing and coaching

Collaboration and communication

Education

BA/MS in operations, business, engineering, or related field

Job description

Position Overview

Position Overview If you are interested in growing your retail career with one of the largest and fastest growing off‑price retailers in the nation, join the Burlington Stores team as a Regional Manager of Field Operations! Are you an experienced retail professional with strong leadership skills? Do you excel at creating a process‑driven environment where organization and efficiency are critical to driving results? Are you an expert multitasker who would thrive in a high‑energy retail environment where you need to prioritize quickly and think on your feet? If so, then this may be the right opportunity for you! The Regional Manager of Field Operations leads new program implementation and upholds operations standards to ensure consistent execution of the off‑price strategy in Burlington’s stores. The role partners with Regional VPs and District Managers across multiple regions to get stores on‑process from receiving to customer experience. The core responsibility is to introduce and sustain process and tool changes to drive operational excellence in stores. While relying on influencing stakeholders through expertise, success in the role means delivering on KPIs from back‑of‑the‑house productivity to sales floor efficiency. The right individual will be a great problem solver, coach and trainer, collaborator, and communicator with experience in store operations and field at national scale retailers.

A Day in the Life

Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices. Identify under‑performing stores and districts, diagnose issues, partner with Regional VPs to address gaps, and follow up to resolve and/or escape? issues. Provide input to home office teams on systematic operational challenges to inform chain‑widesolutions and inform change management plans. Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change. Validate store readiness, resolve/escalate issues, define backup plans, monitor post‑launch results, and intervene in struggling markets to make change stick. Lead in‑store execution of new process and tool tests, diagnose issues, and improve solutions as well as launch processes. Surface improvements to existing SOPs and tools. Partner with Real Estate, New Store Ops, and other functions to ensure operational readiness to open new stores and relocations. Coach field leaders to resolve issues and get new stores on‑process from the Grand Opening. Represent Ops standards and culture of excellence and accountability in stores. Be the process expert and the first line of support for stores and field. Conduct market assessments, create action plans and support execution. Partner closely with Regional VPs and District Managers to drive the business in each market through operational excellence.

You’ll Come With B.A./M.S. in operations, business, engineering, finance or related field 10 years of experience in retail 5 years of experience in store operations and/or field with increasing responsibility in a multi‑site environment Demonstrated proficiency in developing and launching operational initiatives Demonstrated ability to achieve results through influence and coaching Experience in leading change management programs at a 100+ store scale.

Skills and Abilities

• Attention to detail
• Facility with operational metrics
• High sense of urgency
• Thorough follow‑through
• Ability to manage many projects at the same time
• Operational problem solving
• Influencing and coaching
• Collaboration and communication

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount.

• Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Compensation Range: $130,000.00 - $160,000.00

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award‑winning off‑price retailer.