Regional Operations Manager

IES Residential; Cincinnati (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

401K with employer match

Paid time off

Life insurance

Medical coverage with prescription

Dental and vision plans

Long-term disability (optional)

Disability, accident, critical illness

Pet coverage

Job summary

IES Residential seeks a Regional Operations Manager to oversee installation, service, maintenance, and project execution across multiple branches in the assigned region, including Cincinnati, OH. The role partners with branch leadership, field teams and project managers to drive safety, efficiency, profitability and exceptional customer service while supporting growth initiatives.

Travel required to support projects; you will develop robust processes, monitor performance metrics, budgets, and

Qualifications

• Strong knowledge of operations, installation practices, service procedures, and industry standards.
• Leadership, organizational, and operational management skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to manage multiple locations, teams, projects, and priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge of safety standards, codes, and regulatory requirements.
• Ability to develop and implement operational improvements and performance initiatives effectively.

Responsibilities

• Oversee regional operations, including installation, service, maintenance, and project execution activities across multiple branches or locations.
• Monitor operational performance metrics, productivity, project schedules, financial results, and customer satisfaction within the assigned region.
• Collaborate with branch leadership, project managers, dispatch teams, and field supervisors to ensure operational efficiency and successful project completion.
• Develop and implement operational procedures, workflows, and best practices to improve consistency, performance, and service quality across the region.
• Support workforce planning, recruiting, training, mentoring, and development of operations personnel and leadership teams.
• Review manpower allocation, scheduling, and operational resources to ensure projects and service work are completed safely, efficiently, and within budget.
• Ensure compliance with company policies, codes, safety standards, and regulatory requirements.
• Conduct field visits, operational audits, inspections, and performance evaluations throughout the region.
• Assist with budgeting, forecasting, financial reporting, and cost control initiatives related to operations.
• Identify operational challenges, service concerns, and process improvement opportunities and implement corrective actions as needed.
• Build and maintain strong relationships with customers, vendors, subcontractors, and business partners.
• Support customer service initiatives and assist in resolving escalated operational or service-related concerns.
• Participate in leadership meetings and provide operational reporting, updates, and recommendations to executive leadership.
• Maintain professionalism and represent the company positively within the industry and community.
• Perform additional duties as assigned.

Skills

Operations leadership

Multi-location management

Project execution

Safety compliance

Budgeting & forecasting

Vendor/partner relations

Communication

MS Office / PM software

People development

Analytical thinking

Education

High school diploma or GED

Associate's or Bachelor's degree in Business or related field (preferred)

Tools

Microsoft Office Suite

Project management software

Job description

General Job Description Position Overview

IES Residential is seeking a Regional Operations Manager to join our team. The Regional Operations Manager is responsible for overseeing operations, field performance, project execution, and service activities across multiple locations within an assigned region. This role works closely with branch leadership, field teams, project managers, and executive leadership to ensure operational efficiency, profitability, safety compliance, and exceptional customer service while supporting company goals and growth initiatives.

Primary Responsibilities

• Oversee regional operations, including installation, service, maintenance, and project execution activities across multiple branches or locations.


• Monitor operational performance metrics, productivity, project schedules, financial results, and customer satisfaction within the assigned region.


• Collaborate with branch leadership, project managers, dispatch teams, and field supervisors to ensure operational efficiency and successful project completion.


• Develop and implement operational procedures, workflows, and best practices to improve consistency, performance, and service quality across the region.


• Support workforce planning, recruiting, training, mentoring, and development of operations personnel and leadership teams.


• Review manpower allocation, scheduling, and operational resources to ensure projects and service work are completed safely, efficiently, and within budget.


• Ensure compliance with company policies, codes, safety standards, and regulatory requirements.


• Conduct field visits, operational audits, inspections, and performance evaluations throughout the region.


• Assist with budgeting, forecasting, financial reporting, and cost control initiatives related to operations.


• Identify operational challenges, service concerns, and process improvement opportunities and implement corrective actions as needed.


• Build and maintain strong relationships with customers, vendors, subcontractors, and business partners.


• Support customer service initiatives and assist in resolving escalated operational or service-related concerns.


• Participate in leadership meetings and provide operational reporting, updates, and recommendations to executive leadership.


• Maintain professionalism and represent the company positively within the industry and community.


• Perform additional duties as assigned.

Minimum Education

None

Minimum Years of Experience

6+

Specific Qualifications Required Skills and Abilities

• Strong knowledge of operations, installation practices, service procedures, and industry standards.


• Excellent leadership, organizational, and operational management skills.


• Strong verbal, written, and interpersonal communication abilities.


• Ability to manage multiple locations, teams, projects, and priorities in a fast-paced environment.


• Strong analytical, problem-solving, and decision-making skills.


• Knowledge of safety standards, codes, and regulatory requirements.


• Ability to develop and implement operational improvements and performance initiatives effectively.


• Proficiency in Microsoft Office Suite and or project management software.


• Strong customer service and relationship management skills.


• Ability to lead, motivate, and develop operational teams successfully.


• Strong understanding of budgeting, forecasting, and operational performance management.


• Ability to pass pre-employment screenings such as background and motor vehicle record checks.


• English speaking, reading, and writing preferred, and required where necessary to perform job duties.


• Spanish speaking preferred.


• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High school diploma or GED required; associate's or Bachelor's degree in Business, Construction Management, Technology, or related field preferred.


• Minimum of 7 years of operations, field management, or service leadership experience preferred.


• Previous multi-location or regional operations management experience preferred.


• Residential construction or service industry experience preferred.


• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Physical Requirements

• Travel as required to support project and operational needs.


• Ability to work overtime, modified schedules, or occasional weekends as business needs require.


• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.


• Sit for extended periods while driving to and between job sites.


• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.


• Wear safety gear such as Personal Protective Equipment.


• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.


• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.


• Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology.


• Perform all work on-site and in person; this is not a remote or hybrid position.


• Lift, carry, push, and pull at least 50 pounds.

License Required

Yes

Job Locations

US-OH-Cincinnati

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States. Our commitment to our employees is reflected by our actions: Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs

Equal Employment Opportunity

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer." Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

Legal & Compliance

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Informacion sobre E-Verify English/Espanol Right to Work/Ley de Derecho al Trabajo English/Espanol