Regional Operations Manager

Uber; Chicago (IL); Hybrid; USD 118,000 - 144,000; Full time

Benefits offered by this job

Bonus program

Benefits

Job summary

Uber in Chicago is seeking a data-and-operations driven professional to bridge digital and physical movement, powering analytics and scalable operations across events and venues. You will own portfolio insights, deploy geo-specific tooling, and collaborate with Product, Marketing, and Local Ops to optimize dispatch, routing, and venue performance.

You will work in a hybrid in-office environment with potential remote work fluctuations; a market-rate compensation package includes a bonus program

Qualifications

• Bachelor's degree in Engineering, Economics, Information Systems, or related field.
• Data wrangling, transforming datasets, identifying trends and building dashboards.
• Statistical experiments to test hypotheses and forecast outcomes.
• Automating workflows and building data pipelines.

Responsibilities

• Leverage standard processes and vendor feedback to build operations plans.
• Understand portfolio performance, complexity, and industry trends.
• Deploy geo-specific tooling to optimize pickups, dispatches, and routing.
• Collaborate with Product, Marketplace, Public Safety, Policy, Marketing, and Local Ops on events.
• Identify product improvements to reduce friction for users at events.

Skills

Data Analysis

Statistical Analysis

Business Acumen

Coding

Business Intelligence

Operations

Education

Bachelor's degree

Tools

Excel

Python

SQL

Tableau

Power BI

R

Looker

Google Analytics

Jupyter Notebook

Job description

About The Role And Team

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. In this role, you will bridge digital and real worlds, powering movement and shaping communities through scalable analytical products and operational excellence. You will be part of a team that creates an environment where excellence is the norm and where we move fast and stay resilient to adapt to constant change.

About The Role And Team

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. In this role, you will bridge digital and real worlds, powering movement and shaping communities through scalable analytical products and operational excellence. You will be part of a team that creates an environment where excellence is the norm and where we move fast and stay resilient to adapt to constant change. This role is not about following a polished playbook; it is about navigating ambiguity and making smart decisions with imperfect information. You will need to take ownership, stay adaptable, and build with both urgency and care. If you are energized by the messy reality of doing big things and motivated by real-world impact, this is where you will grow. Rate of Pay: $118,000 to $144,000 per year You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What You'll Do

• Leverage operational standard processes, knowledge of traffic behavior, and feedback from Uber's external vendors to help build best-in-class operations plans.
• Maintain a deep understanding of your portfolio, including venue performance, operational complexity, industry trends, and key decision-makers.
• Manage the deployment of geo-specific tooling to help optimize pickups, dropoffs, dispatches, and vehicle routing.
• Work with partners in Marketplace and City Performance to develop venue-specific incentive strategies to strengthen supply positioning during high-demand periods.
• Analyze portfolio health regularly and provide updates on progress and degradation, along with clear plans on actions being taken to improve results.
• Collaborate with partners across Product, Marketplace, Public Safety, Policy, Marketing, Local Ops, and BD to advance Uber's collective interests at events.
• Strike the right balance between advocacy and diplomacy to form strong relationships with clients, partners, and key venue operators.
• Identify and communicate potential product improvements that would reduce friction for users at events and venues.
• Surface consulting opportunities to monetize Uber's tech, data, and operational competence.
• Occasionally, work on-site performing venue audits, launching new products, and managing on-the-ground operations at priority events and venues.
• May telecommute.

Basic Qualifications

• Employer will accept a Bachelor's degree in Engineering, Economics, Information Systems, or related field and 4 years of experience in the job offered or in a business-related occupation.
• Position requires:
  • Data Analysis: data wrangling, transforming datasets, identifying trends/patterns, building dashboards, and turning data into actionable insights (Excel, Python, SQL, Tableau, or Power BI);
  • Statistical Analysis: designing experiments to test hypothesis and operational theories, calculating statistical probabilities, and building models to validate assumptions and forecast outcomes (Python or R);
  • Business Acumen: linking data insights to business strategy, analyzing marketplace behavior, and interpreting P&L and financial trends using financial modeling (Excel, Tableau, or Google Analytics);
  • Coding: automating workflows, building and maintaining data pipelines, and developing dashboards (Jupyter Notebook, R, Python, or SQL);
  • Business Intelligence: designing dashboards, enabling self-service analytics, crafting executive reports, and monitoring operational metrics (Excel, Tableau, Power BI, Looker, Google Data Studio, or SQL-based reporting); and
  • Operations, event management, transportation planning, or project management.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.