Director, Central Operations

Uber; New York (NY); On-site; USD 259,000 - 292,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

Uber in New York seeks a Director of Central Operations to drive cross-functional programs transforming core business performance, from sustainability roadmaps to scalable BizOps. This role requires navigating global markets and making hard calls on resources and strategy.

You will lead fleet strategy, manage US-Canada partnerships, align external partners with internal needs, and work with executives to balance supply and bookings. Travel up to 15% and telecommuting options apply.

Qualifications

• 12+ years in general management, operations, strategy, or related quantitative environments.
• 5+ years in people management, including managing other managers.
• Proven track record leading cross‑functional projects across global geographies.
• Strong data analytics and experimentation experience in a corporate setting.

Responsibilities

• Develop and implement a clear strategy to unlock step change in fleets and vehicle solutions to drive supply growth.
• Lead and manage US-Canada fleets and vehicle partnerships, including terms, pricing, and targets.
• Translate internal needs to external to align partner interests with Uber's goals.
• Collaborate with Business Development and Uber partners to drive outcomes.
• Coordinate with executives across teams to balance supply for trip and gross bookings growth.
• Engage with autonomous fleet teams to build a strategic fleet foundation.
• Supervise at least one Operations Manager.
• Domestic travel up to 15%, with potential for telecommuting.

Skills

Data analytics

Education

Bachelor's degree

Tools

SQL

MySQL

Job description

About the role and team

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Director of Central Operations, you will lead high-impact, global or regional programs tasked with transforming Uber’s core business performance—whether by architecting a multi-billion dollar sustainability roadmap, scaling our delivery marketplace, or building an advanced ecosystem of business operations (BizOps).

This role is for a visionary leader who thrives in the \"messy reality\" of a global business and can solve complex, real-world constraints through technical innovation and operational rigor. You will navigate a high-stakes environment across diverse regulatory, competitive, and economic landscapes, making hard calls on resource allocation and long-term strategy. If you lead with clarity, think in systems, and are motivated by the challenge of shaping the future of mobility and delivery at scale, this is where you’ll make your mark.

Rate of Pay: $259,000 to $292,000 per Year
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you’ll do

• Develop and implement a clear and cohesive strategy to unlock step change in fleets and vehicle solutions to drive step change supply growth. This includes all types of supply formats.
• Lead and help manage all US-Canada fleets and vehicle partnerships, starting with overall strategy to defining partnership (term sheets, agreements, pricing, and targets) and delivering results.
• Translate internal needs to external to ensure Uber partners (Fleet lenders, Fleet operators, Rental operators, Big Funds and Investors, Tech operators, Fleet financiers, Institutional lenders, Automotive Original Equipment Manufacturers, etc.) interests are aligned.
• Work closely with the Business Development team in collaboration with Uber partners.
• Collaborate with executives across different teams such as consumers and marketplace to design the right balance of supply to ensure trip and gross bookings growth.
• Engage with autonomous fleet operator teams and global fleet teams to ensure synergies are captured for building a strategic fleet foundation.
• Supervise at least 1 Operations Manager / 11-1021; General and Operations Managers.
• Domestic travel required 15%.
• May telecommute.

Basic Qualifications

• Minimum 12 years of experience in General Management, Operations, Strategy, Consulting, or related complex quantitative business environments.
• Minimum 5 years of experience in people management, including experience managing other managers.
• Proven track record of leading and executing high-visibility, cross-functional projects across multiple global geographies.
• Strong command of data analytics (e.g., SQL, Python, R) and experience running experiments in a corporate environment.
• Bachelor’s degree in a relevant field.

Preferred Qualifications

• Employer will accept a Bachelor's degree in Business Administration, Computer Science, Engineering (Any), or related field, followed by eight years of progressive, post-baccalaureate experience in the job offered or in a related occupation.
• Position requires:
  • Relational database concepts: SQL and MySQL;
  • Experimentation techniques, including simulation or A/B testing;
  • Statistical analysis, including descriptive statistics, correlation, regression, and confidence intervals;
  • Developing relevant metrics and KPIs to measure performance by product teams;
  • Designing and implementing large scale customer experiments;Advanced probability and statistics;
  • Leading cross-functional, company-level initiatives from strategy through execution;
  • Translating complex data into frameworks and insights.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.