Regional Operations Director

Balfour Beatty Communities; Glendale, Northern (AZ, KY); Hybrid; USD 145,000 - 155,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health Savings Account (HSA)

Company paid life insurance

401K with employer matching

Robust PTO and holidays

Volunteer days per year

Disability and parental leave

Job summary

Balfour Beatty Communities in the United States is seeking a Regional Operations Director to oversee day-to-day operations of a portfolio of military housing properties and drive overall performance.

The role bridges project directors and facilities management, coaching site leaders to implement best practices, reporting to the VP of Military Housing, and leading a team to deliver occupancy and revenue goals across the region.

Qualifications

• High school diploma or GED required.
• Associates to Bachelor’s Degree in Business, Property Management, Hospitality preferred.
• Minimum of 5 years in property management.

Responsibilities

• Review and prepare monthly portfolio summaries with variances and KPIs.
• Monitor and report financial and operational findings to VP for region.
• Identify strengths and challenges to improve efficiency and culture.
• Build and develop a high-performing operations team.
• Collaborate with support staff and community manager on occupancy and revenue tools; enforce documents.
• Analyze occupancy, resident retention, renewals, Fair Market Rent, marketing plans and waitlists.
• Audit and improve operations with military executives and project management team.
• Communicate data trends to stakeholders and coordinate cross-functional collaboration.
• Other duties as assigned.

Skills

Customer service skills

Presentation skills

Interpersonal skills

Written and verbal communication

Multi-tasking

Project management

Driving

Travel readiness

Education

Associate to Bachelor's Degree in Business/Property Management/Hospitality

Project management experience desirable

Job description

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created whenWe Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

TheRegional Operations Director will oversee the day-to-day operations of a portfolio of military housing properties and is responsible for the overall performance of an assigned military housing portfolio. This role is an intermediary between Project Directors and Facilities Management, while also coaching site operations leadership to ensure best practices are being implemented. This integral role reports to the Vice President of Military Housing and is responsible for the overall performance of an assigned military housing portfolio.

What you'll be doing

• Review and prepare monthly portfolio summaries that include financial variances and key performance indicators to drive steady profitable growth.

• Responsible for monitoring and reporting both financial and operational findings for assigned region and reporting to VP
• Identify strengths and challenges in each team to improve efficiencies and effectiveness that foster a professional culture that celebrates achievements and contributions to best practices.
• Build and develops a team of highly motivated, skilled and productive professionals to drive organizations priorities and goals
• Collaborate work with support staff and community manager to ensure all tools and reports are timely for evaluation of occupancy and revenue management tools. Evaluation with solid action plans created and monitored. Fully embracing and enforcement of all Business documents on required operations for management of all operations
• Responsible to analyze and develop sound solutions for occupancy, resident retention, lease renewals, Fair Market Rent Structures, Marketing plans and surveys and enforcing Waitlist management in accordance with business agreements.
• Responsible for monitoring site inspection and operational finding for region and collaborating with Project Directors, Senior management and government housing agents per the business documents are required.

• Partners with both military executives and the project management team to audit and improve overall operations
• Creates and Communicates a positive trend and data analysis of requested/required data for all stakeholders at all times. Liaise with all cross functional groups within the company and supporting companies for accurate and collective collaboration.

• Other duties as assigned.

Typical Physical Demands: Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies from 50 lbs. to 75 lbs.

Typical Work Conditions: Work is performed in a maintenance/machinery environment within a residential property. Employee frequently interacts directly with other staff members, DoD partners, vendors, and residents during the workday.

Who we're looking for:

• High School Diploma or GED required.
• Associates to Bachelor’s Degree in Business, Property Management, Hospitality etc preferred Project management experience is desirable.
• Minimum of 5 years in property management

• Valid Driver’s license
• Strong Customer Service skills
• Solid relationship building skills
• Excellent presentation and interpersonal skills
• Strong written and verbal communication skills.
• Ability to multi-task and manage several projects and excel under tight deadlines

• Ability to travel up to 75%
• Must possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) designation within one (1) year of hire.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Pay Rate: $145,000 - $155,000 yr.

*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.

#LI-BBcommunities

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.