Operations Director

Socket.dev; Glendale (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical & Dental insurance

Health and dependent care accounts

Company paid life insurance

401K with employer matching

Robust PTO

Volunteer days

Short-term and long-term disability

Parental leave

Job summary

Balfour Beatty Communities is seeking an Operations Director to lead property and facility management, driving exceptional living experiences for residents. You will oversee budgets, staffing, leasing, and maintenance while aligning with our WeCare culture.

You will partner with installation commands, housing partners, residents, and internal teams to meet financial targets, occupancy goals, and service standards, while developing teams and ensuring data integrity in Yardi.

Qualifications

• 5 years of property management, hospitality management, military or related industry.
• 3 years of people management.
• Strong leadership and accountability; promote We Care culture.
• Solid financial acumen; ability to create budgets and forecasts.
• Effective communication; ability to manage multiple priorities.

Responsibilities

• Achieve budgeted occupancy and implement marketing strategy.
• Ensure property adheres to company policies.
• Oversee leasing, prospect management, and maintenance performance.
• Provide assurance on data accuracy in Yardi.
• Lead and develop teams; hire, onboard and retain talent.
• Collaborate with stakeholders to achieve goals.

Skills

Leadership

Budgeting

Forecasting

Communication

Prioritization

Team development

Problem solving

Stakeholder collaboration

Empathy

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Yardi

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long- term disability, parental leave.
And more!

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created whenWe Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.

What you'll be doing

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and overseeing maintenance performance.
• Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborates with Facility management on outstanding maintenance issues, identifying
  reoccurring maintenance problems, and developing proactive solutions.
• Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
• Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and action all feedback from key stakeholders above
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Processing of various financial tasks to include payables and receivables
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visit

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

.

Who we're looking for

• High School Diploma or equivalent required.

• Associate’s or Bachelor’s degree is preferred
• 5 years of property management, hospitality management, military or related industry
• 3 years of people management
• Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability
• Strong financial acumen
• Prove ability to create and maintain budgets and forecasting
• Results Driven and detail oriented
• Ability to communicate effectively and speaks and writes with ease, clarity, and impact
• Ability to manage competing priorities
• Ability to create and foster partnership
• Ability to listen attentively and be empathetic

• Possession of a valid state-issued Driver’s License and safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

#IND123

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law

#LI-BBcommunities

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.