Regional Onsite Services Manager (M/F/D)*

TGW Logistics; Grand Rapids (MI); Remote; USD 102,000 - 187,000; Full time

Job summary

A leading company in automation machinery manufacturing seeks a Regional Onsite Services Manager overseeing multiple sites. The role involves managing teams, customer relationships, and operational issues, alongside significant travel. Ideal candidates will have a background in engineering or business, strong leadership skills, and proven experience in managing service operations. Competitive benefits and great work culture are offered.

Benefits

Medical, dental, and vision benefits

401K with company match

Tuition reimbursement

PTO package offerings

Fitness reimbursement

Protective eyewear and safety shoe reimbursement

Qualifications

• Several years of multi-site management experience required.
• Understanding of material handling systems and automation technologies preferred.
• Ability to travel domestically & internationally approximately 60%.

Responsibilities

• Supervises Site Engineering Managers across customer facilities.
• Oversees customer contracts and KPIs, supporting onsite teams to improve performance.
• Identifies growth opportunities and partners with internal departments.

Skills

Leadership

Communication

Conflict Resolution

Customer Service

Interpersonal Skills

Education

Bachelor’s degree in Engineering, Business Administration, or Operations Management

Job description

Regional Onsite Services Manager (M/F/D)*

Regional Onsite Services Manager (M/F/D)*

3 days ago Be among the first 25 applicants

The Regional Onsite Services Manager reports to the Operations Manager and manages multiple Site Engineering Managers located at TGW‘s U.S. customer facilities within the Regional Manager’s area of jurisdiction. The Regional Onsite Services Manager supervises the escalation of onsite financial, operational, and personnel issues and partners with onsite management, internal departments, and the customer as needed to resolve such issues. This position also develops and manages key customer relationships and grows LTS sales by coordinating between the customers within his/her assigned portfolios and internal TGW departments to realize additional sales opportunities.

This is a fully remote position with an anticipated travel rate of an average of sixty percent (60%) per year.

What you’ll be handling

• Supervises a team of Site Engineering Managers located at each customer facility within designated region.
• Oversees customer contracts and analyzes performance towards contracted KPIs. Supports onsite teams in developing strategies to improve performance for respective contracts.
• Identifies opportunities to for account / portfolio growth. Partners with internal departments (LTS Sales, Realization, Software, and Controls) to develop quotes to address sites’ sales needs, creates and manages change order requests, and completes other tasks to grow LTS sales within region of authority.
• Monitors and participates in escalation of operational issues as necessary, ensuring problems are communicated timely, necessary parties are involved, and situations are resolved promptly.
• Participates in sales discussions and contract development for new and existing customers to ensure continued growth of LTS business.
• Creates and implements strategies to ensure contract compliance and continued operations at all customer sites despite absenteeism, labor shortages, and/or other staffing difficulties that may exist.
  
  

What you’ll need

• Bachelor’s degree (in Engineering, Business Administration, Operations Management, or related) or equivalent work experience
• Several years of experience in a regional or multi-site management role, managing staff and service operations across multiple sites or within a designated region.
• Ability to travel domestically & internationally approximately 60%.
• Thorough understanding of material handling systems and automation technologies required; direct knowledge of/experience with TGW portfolio of products preferred.
• Demonstrated leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
• Excellent communication skills (verbal and written) and customer service skills.
  
  

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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