REGIONAL OFFICE RECEPTIONIST (Champaign, IL, US, 61820)

Experience Champaign Urbana; Champaign (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Pension Program

Health, Life, Dental and Vision Ins.

12 Paid Sick Days

12 Weeks Paid Parental Leave

Paid Holidays

Job summary

The Illinois Department of Children and Family Services in Champaign, Illinois, is seeking an organized Office Associate to provide front-desk support, answer and screen calls, and greet visitors in a fully in-office environment.

The position offers competitive compensation, a pension program, and comprehensive benefits, with standard Monday–Friday hours and opportunities to contribute to the welfare of children and families across the state.

Qualifications

• Requires high school completion.
• Requires 2 years of office experience.
• Requires ability to keyboard accurately at 45 wpm.

Responsibilities

• Serves as Regional Office Receptionist.
• Answers all incoming calls and screens callers to determine nature of request.
• Greets visitors and directs walk-ins to appropriate offices and resources.
• Orders and distributes forms from Central Stores.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Office experience

Keyboarding 45 wpm

Education

High school diploma

Job description

Job Requisition ID: 58803 Opening Date: 09/23/2026Closing Date: 10/07/2026Agency: Department of Children and Family ServicesClass Title: OFFICE ASSOCIATE - 30015Skill Option: KeyboardingBilingual Option: NoneSalary: Anticipated Starting Salary $4144 monthly; Full Range $4414-$5429 monthlyJob Type: SalariedCategory: Full TimeNumber of Vacancies: 1Bargaining Unit Code: RC014 Clerical Employees, AFSCMEMerit Comp Code:
Work Hours: Monday-Friday 8:30am-5:00pm
Anticipated Hybrid Work Schedule Availability: Not available, fully in officeHeadquarter Location: 2125 S 1st St, Champaign, Illinois, 61820Work County: ChampaignAgency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger - something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Office Associate. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership and communication capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Regional Office Receptionist
• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile
• Greets visitors and directs walk-ins to appropriate offices and resources
• Orders and distributes forms from Central Stores
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires ability to pass a background check
• The conditions of employment listed here are incorporated and related to any duties as listed in the job description

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).