Regional Office Experience Leader

H&R Block, Inc.; Village of Endicott (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive measurable business results. In this role you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while developing bench strength and guiding teams to deliver expert guidance and a

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices.
• Evaluate execution quality and client impact across locations and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors and outcomes to strengthen team execution.

Skills

Bachelor's degree

Leadership

Client-centric

Multi-unit ops

Change management

Communication

Travel readiness

Education

Bachelor's degree in related field

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive measurable business results. In this role you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while developing bench strength and guiding teams to deliver expert guidance and a