Regional Office Experience Leader

H&R Block, Inc.; Hicksville (NY); On-site; USD 66,000 - 77,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive performance while balancing strategic oversight and hands-on leadership.

Responsibilities include staffing, facilities, compliance, and day-to-day operations, plus owning revenue and business outcomes.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations to improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and performance outcomes to strengthen teams.
• Identify patterns across offices and develop bench strength among talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results and client retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Oversee office readiness, facilities, supplies, recruiting, onboarding, and seasonal prep.

Skills

Leadership

Client-centric

Coaching & development

Multi-unit leadership

Communication & problem-solving

Education

Bachelor's degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive performance while balancing strategic oversight and hands-on leadership.

Responsibilities include staffing, facilities, compliance, and day-to-day operations, plus owning revenue and business outcomes.