Regional Manager, US Delivery (Chicago, Dallas or Philadelphia)

Thornton Tomasetti; United States; Remoto; USD 99.000 - 199.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free medical coverage (HIP PPO)

Excellent retirement plan with high-em

Tuition reimbursement

FreeU education benefit

Descrizione del lavoro

Abbott is seeking a remote delivery manager for the AlinIQ Digital Health Applications to drive customer satisfaction and successful deployments. The role requires leading a technical team, with a strong emphasis on communication and end-to-end delivery, across diagnostic lab workflows.

Requires 2–3 years in healthcare software services leadership; Bachelor's or equivalent, with Master’s preferred. The position is remote in the US, with up to 50% travel and access to major airports.

Competenze

• Bachelor’s degree or global equivalent; 2–3 years leading software services in healthcare/diagnostic labs.
• Experience managing software services and support teams in healthcare/diagnostic laboratories.
• Master’s degree in CS/IS/Medical or Hospital Informatics or related disciplines preferred.

Mansioni

• Manage a technical team delivering end-to-end AlinIQ Digital Health Applications.
• Focus on customer satisfaction, communication, and deployment.
• Understand diagnostic lab workflows and related software technologies.
• Lead projects with risk mitigation and cost management.

Conoscenze

Team leadership

Healthcare software

Leadership experience

Project coordination

Formazione

Bachelor's degree or equivalent

Master’s degree preferred in CS/IS/Medical Informatics

Strumenti

MS Office

MS Project

Smartsheet

Descrizione del lavoro

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

The Opportunity

This is a remote position Qualified candidates must currently live in the Chicago, Dallas or Philadelphia area. Easy access to major metropolitan airport Must be able to travel up to 50% The territory covers the Eastern part of the US Must have a Valid Driver’s License.

What You’ll Work On

• Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment.
• Responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same
• Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems
• Strong leadership skills in coaching, development and growth within the organization
• Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet.
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality
• People management and leadership skills
• Able to innovate; and willingness to bring forth ideas, elevate issues and risks in a positive way
• Become a trusted advisor to customers
• Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service
• Execute project work plans with a focus on timely completion & risk mitigation
• Track and report on assigned project aspects on a regular basis
• Enforce team compliance with all procedures and systems of record
• Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
• Revise and keep up to date all project documents and systems of record
• Participate in team and customer meetings effectively
• Lead the efficient cost management of your direct team in partnership with local controllers
• Lead, direct, evaluate, and develop team members to effectively meet business objectives

Required Qualifications

Bachelor’s or equivalent Global education, 2 to 3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems Or relevant leadership and technical experience

Preferred Qualifications

Master’s degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

The base pay

The base pay for this position is $99,300.00 – $198,700.00 In specific locations, the pay range may vary from the range posted.

Job Details

JOB FAMILY: Support Services

DIVISION: CRLB Core Lab

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 50 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott welcomes and encourages diversity in our workforce.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

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