Regional Manager Sales IAH

Socket.dev; United States; On-site; USD 110,000 - 180,000; Full time

Job summary

Socket.dev is seeking a Senior Sales and Operations Leader based in Houston, TX to align team efforts with organizational goals and ensure access to essential tools and resources.

You will oversee regional sales strategies, equipment provisioning, and cross-divisional collaboration while maintaining focus on performance metrics and customer satisfaction. Some travel may be required as part of business development.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Aviation, Logistics, or related field; advantage.
• Minimum 5 years of leadership experience in sales or operations.
• Experience in sales, commercial operations, air cargo, or airline operations.
• Strong leadership, decision-making, and organizational skills.
• Solid knowledge of sales management, CRM, and operational processes.
• Proven analytical ability to interpret data and identify trends.

Responsibilities

• Lead and mentor the Sales Manager, Assistant Sales Manager, and Inside Sales staff; set objectives and monitor KPIs.
• Develop regional sales strategies aligned with corporate goals and monitor market trends.
• Oversee equipment provisioning and coordinate with IT for procurement and upgrades.
• Serve as liaison between the regional team and Route Management, IT, Accounting, Operations, HR.
• Compile and present monthly performance reports on sales, service metrics, and efficiency.
• Address escalations and optimize processes to improve customer satisfaction and throughput.

Skills

Leadership

Sales management

CRM analytics

Strategic planning

Stakeholder management

Problem solving

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

CRM software

Cargo management systems

Microsoft Office

Job description

This role is pivotal in aligning the team’s efforts with organizational objectives while ensuring they have the tools and resources needed for success.

Key Responsibilities:

• Team Leadership:
  • Provide guidance and support to the Sales Manager, Assistant Sales Manager, and Inside Sales Staff.
  • Set clear objectives and monitor team performance against KPIs.
  • Foster a culture of collaboration, accountability, and professional development.
• Strategic Oversight:
  • Develop and implement regional sales strategies aligned with corporate goals.
  • Monitor market trends and identify growth opportunities.
  • Provide insights and feedback to upper management for strategic planning.
  • Oversee and ensure compliance with all operational workflows.
  • Conduct regular audits of booking, quoting, and customer service activities.
  • Resolve high-level customer or operational escalations.
• Equipment Oversight:
  • Ensure all staff have the necessary hardware (e.g., laptops, monitors, cell phones) and software tools.
  • Coordinate with IT for procurement, upgrades, and troubleshooting.
  • Maintain an inventory of equipment and ensure compliance with company policies regarding usage.
• Cross-Divisional Collaboration:
  • Act as the primary liaison between the regional team and other departments (e.g., Route Management, IT, Accounting, Operations, HR).
  • Work closely with the Sales Manager to address performance gaps and operational challenges.
• Performance Reporting:
  • Compile monthly performance reports highlighting sales, customer service metrics, and operational efficiency.
  • Present recommendations to optimize team output and customer satisfaction.
• What success looks like in the role:
  • Team KPI achievement rates.
  • Market growth within Area 1.
  • Efficiency in resolving escalations.
  • Uptime and functionality of staff equipment

Essential Requirements for the Position:

• Bachelor's degree in Business Administration, Sales, Marketing, Aviation, Logistics, or a related field is an advantage.Minimum 5 years of leadership
• Experience in sales, commercial operations, air cargo, airline operations, or a related industry.
• Strong leadership and decision-making capabilities.
• Strong knowledge of sales management principles, customer relationship management, and operational processes.
• Excellent analytical skills with the ability to interpret data, identify trends, and support strategic decision-making.
• Experience developing and implementing sales strategies and performance improvement initiatives.
• Strong organizational, planning, and multitasking skills with the ability to manage competing priorities.
• Experience managing customer escalations and complex operational challenges.
• Proficiency in Microsoft Office applications and familiarity with CRM and cargo management systems.
• Excellent communication, presentation, stakeholder management, and interpersonal skills.

Working Conditions:

• Full-time position
• The position is based in Houston, Texas.
• Occasional travel may be required within the assigned territory and for company meetings or business development activities.
• The position requires flexibility to support business needs across multiple locations and time zones.
• Regular office presence is expected, with availability to address operational or customer matters as required.
• The position holder must remain accessible through appropriate communication channels during business travel and critical operational situations.