Regional Manager – Operations

Jobtailor; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a Regional Operations Manager to oversee 5–12 veterinary hospitals within a defined region. You will drive operational consistency, reinforce medical, service, safety, and quality standards, and monitor client feedback and performance metrics.

In this role you will travel 50–70% across the Cincinnati/TN area, support Practice Managers with SOPs and policies, manage regional P&L, and lead initiatives to improve efficiency and revenue growth.

Qualifications

• Bachelor’s degree required or equivalent experience in multi-site operations.
• 3+ years of management or multi-site operations experience.
• Strong understanding of customer service, staff management, scheduling, and workflow operations.
• Ability to analyze data, understand KPIs, and manage performance plans.
• Excellent communication, coaching, and relationship-building skills.
• Ideally located in the Cincinnati area.
• Veterinary or animal health industry experience preferred.
• Knowledge of veterinary practice management software preferred.
• Experience in a fast-paced, growing multi-location business environment preferred.
• Certification in Veterinary Practice Management preferred.
• Working knowledge of MS Excel, Word, and PowerPoint.
• Ability to travel regularly to hospitals 50–70% in the Cincinnati/TN area.

Responsibilities

• Provide direct operational support to 5–12 veterinary hospitals within a defined region.
• Drive daily operational consistency and reinforce medical, service, safety, and quality standards.
• Monitor client feedback, NPS, online reviews, service metrics, inventory, controlled drugs, and medical records.
• Conduct regular hospital visits and practice assessments covering operations, workflows, staffing, safety, and client service.
• Support Practice Managers with SOPs, policies, quality standards, operational troubleshooting, and decision-making.
• Manage regional P&L performance and review operational KPIs and financial reports.
• Support labor efficiency, cost controls, productivity targets, revenue growth, and operational improvement plans.
• Coach and mentor Practice Managers; partner with Medical Directors on hospital culture and alignment.
• Assist with hiring, onboarding, training, employee engagement, and workplace challenges.
• Support integration of newly acquired hospitals and rollout of new systems, technology platforms, and programs.
• Provide leadership with feedback on regional needs, challenges, and resource requirements.
• Supervise hospital Practice Managers, Office Managers, and hospital team members

Skills

Multi-site operations

Staff management

Customer service

Data analysis

KPI management

Education

Bachelor’s degree in business/Healthcare Administration or related field

Tools

MS Excel

Veterinary Practice Management Software

Job description

Responsibilities

• Provide direct operational support to 5–12 veterinary hospitals within a defined region
• Drive daily operational consistency and reinforce medical, service, safety, and quality standards
• Monitor client feedback, NPS, online reviews, service metrics, inventory, controlled drugs, and medical records
• Conduct regular hospital visits and practice assessments covering operations, workflows, staffing, safety, and client service
• Support Practice Managers with SOPs, policies, quality standards, operational troubleshooting, and decision‑making
• Manage regional P&L performance and review operational KPIs and financial reports
• Support labor efficiency, cost controls, productivity targets, revenue growth, and operational improvement plans
• Coach and mentor Practice Managers; partner with Medical Directors on hospital culture and alignment
• Assist with hiring, onboarding, training, employee engagement, and workplace challenges
• Support integration of newly acquired hospitals and rollout of new systems, technology platforms, and programs
• Provide leadership with feedback on regional needs, challenges, and resource requirements
• Supervise hospital Practice Managers, Office Managers, and hospital team members

Requirements

• Bachelor’s degree in business, Healthcare Administration, Veterinary Management, or related field, or equivalent experience in multi‑site operations
• 3+ years of management or multi‑site operations experienceStrong understanding of customer service, staff management, scheduling, and workflow operations
• Ability to analyze data, understand KPIs, and manage performance plans
• Excellent communication, coaching, and relationship‑building skills
• Ideally located in the Cincinnati area
• Veterinary or animal health industry experience preferred
• Knowledge of veterinary practice management software preferred
• Experience in a fast-paced, growing multi‑location business environment preferred
• Certification in Veterinary Practice Management preferred
• Working knowledge of financial accounting systems, MS Excel, MS Word, and MS PowerPoint
• Ability to travel regularly to hospitals 50–70% in the Cincinnati/TN area
• Ability to participate in operational meetings and potentially attend off‑site conferences, seminars, and workshops

Core Competencies

Demonstrates expertise in managing multi‑site operations within the veterinary or animal health industry, focusing on operational efficiency, financial performance, and staff development. Proficient in utilizing veterinary practice management software and analyzing performance metrics to drive improvements.

Highest-signal resume keywords

• Multi‑Site Operations Management
• Veterinary Practice Management Software
• Financial Performance Analysis
• Customer Service Excellence
• Coaching and Mentoring

ATS Optimization Keywords

Hard Skills

• Data Analysis
• KPI Management
• Operational Troubleshooting
• P&L Management
• Staff Management
• Workflow Operations
• Cost Control
• Revenue Growth
• SOP Development
• Training and Onboarding

Soft Skills

• Excellent Communication
• Coaching Skills
• Relationship Building
• Employee Engagement
• Problem Solving

Certifications & Qualifications

• Certification in Veterinary Practice Management

Industry Keywords

• Veterinary Hospitals
• Operational Consistency
• Client Feedback
• Service Metrics
• Hospital Culture
• Operational Improvement Plans
• Fast‑Paced Environment
• Cincinnati Area

Tools & Technologies

• MS Excel
• MS Word
• MS PowerPoint
• Veterinary Practice Management Software