Regional Manager Franchise Operations and Revenue Development (REMOTE)

Sonesta Hotels; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid vacation & sick time

Parental leave

Job summary

Sonesta International Hotels is seeking a Regional Manager Franchise Operations & Revenue Development to enhance brand value, drive operational excellence and support revenue growth across the West Coast and Southwest regions.

You will consult with owners/operators, conduct performance analyses, deliver improvement plans, and train teams on brand standards. Significant travel (up to 90%) and stakeholder collaboration are required.

Qualifications

• Bachelor’s degree or relevant experience.4+ years professional multi-unit hotel operations and revenue generation leadership.
• Dynamic consultative approach adaptable to various learning levels and styles.
• Excellent interpersonal, written, and oral communication with ability to listen and motivate.

Responsibilities

• Conduct on-property visits with owners/operators (2x/year).
• Deliver Business Performance 360 reviews and improvement recommendations.
• Conduct property Quality Assurance evaluations and update Improvement Plans.
• Perform monthly courtesy calls to hotels to foster relationships.
• Lead on-property trainings at Townhalls and Brand Conferences on programs and standards.
• Support sales/marketing by market assessments and in-market sales calls.

Skills

Communication

Multi-unit leadership

CRM systems

Excel

PowerPoint

Education

Bachelor’s degree

Tools

CRM

BI tools

MS Excel

MS Word

PowerPoint

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.

The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.

Must reside within territory.
Territory for this role: West Coast & Southwest Region

What you’ll be doing

Principle duties and responsibilities (Essential Functions) include:

• Conducts on-property business performance consultative visits with owners / operators in assigned region (Typically 2x/year)
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Conducts property Quality Assurance evaluations
• Reviews and updates Property Improvement Plans
• Conducts a monthly courtesy call to each hotel to foster relationships.
• Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations.
• Assists hotel’s sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.
• Partners with the Regional Development Director by prospecting and submitting leads to help foster the growth and development of the brand.

Qualifications and Skills

• Experienced. Bachelor’s degree or relevant experience in lieu of degree. 4+ years professional multi-unit hotel operations and revenue generation leadership

• An inspirational consultant: You are dynamic yet can adapt to all business learning levels and styles. You inspire others to try new things.

• An exceptional communicator. You excel in an environment of influence without control to achieve objectives. You have excellent interpersonal, written, and oral communication skill demonstrated by the ability to listen and empathize with others, convey wisdom and confidence, and motivate others to do the same.

• Technically Proficient. Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems business intelligence analysis tools, and CRM account management systems.

• Organized. Highly organized and demonstrate success as a self-starter and ability to effectively prioritize work to meet deadlines. You must have the ability to multi-task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence.

• Passionate. You create and deliver best in class hotel operations and sales support and take professional and personal interest in the success of your stakeholders.

• Flexible. You are adaptable and enjoy moving with changing business needs and priorities. Up to 90% travel.

• Resourceful. You are collaborative, routinely interacting with key stakeholders and subject matter experts. You are constantly seeking ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors.

• A Self-Starter. You are proactive in accomplishing goals and achieve business objectives individually, and with a team.

• Results-oriented. You make things happen and have a proven track record of driving change.

Anticipated Pay Range & Additional Job Information

Pay Range: $70,000 to $75,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these)

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.