Regional Manager, Engineering

Kyocera Mita America; United States; Remote; USD 85,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with Company match

Paid time off and holidays

Professional development course reimbursement

Job summary

Kyocera Mita America is seeking a Regional Manager for Engineering in the United States. The role involves managing field service, training System Support Engineers, and overseeing operations to ensure optimal service delivery. Candidates should have at least 5 years in a technical capacity in the office product industry, strong problem-solving skills, and the willingness to travel. Key benefits include medical coverage, retirement plans, and professional development opportunities, with salary ranging from $85,000 to $122,000 based on experience.

Qualifications

• 5+ years in a technical background focused on color imaging and office products.
• Knowledge of desktop publishing applications is desirable.
• Must physically handle equipment and travel frequently.

Responsibilities

• Manage System Support Engineers and dealers in the region.
• Educate and train technical staff on execution of their duties.
• Ensure compliance with company policies and operational efficiency.

Skills

Technical background in color imaging

Experience in the office product industry

Knowledge of document editing software

Ability to travel

Education

Bachelor’s degree

Tools

Computers (Macintosh, PC, Unix)

Job description

As a Regional Manager, Engineering, you will be responsible for managing the field service, System Support Engineers and Dealers in their Region, and has commensurate authority to accomplish the fulfillment of the duties set forth below.

Responsibilities

• To educate, train and always supervise System Support Engineers for them to fully execute their duties.
• To guide and manage weekly and monthly activity schedules of Systems Support Engineers, and to check and approve activity and expense reports and submit to Senior Director of Technical Services.
• To fully understand information and instructions on field service from Head Office, and to assume responsibility for the effect and thorough implementations for the best interest of the Company.
• To maintain close communication with the Regional Director, Sales and to work together with them to ensure smooth operations of sales, service training schools, service force activities and field service.
• To always work together with Regional Director, Sales on the overall operations of the Regional Office.
• To ensure the utmost utilization of facilities, equipment, tools, etc. for the best service operations.
• To take utmost care to maintain and increase the image and reputation of the company.
• To always remain familiar with the competition, competitors, competitive products, industry, etc. not limited to field service.
• To submit reports requested by the head office in a timely manner.
• To manage the expenses within the approved budget.
• To be responsible for the scheduling and conduct of service training in the Region. The System Support Engineers should be responsible for some of the training on a rotating basis.
• To provide timely technical assistance via telephone or email from the Regional Office to any service location that needs technical advice when the System Support Engineer is not available.
• To spend at least one-quarter of their time in the field for educating and supervising his subordinates and dealers.
• To always keep track of Kyocera products each dealer handles and of the machine population of each dealer.
• To develop and execute a plan(s) of field service activities in line with the polices and guidelines of the Company and Sales Department.
• To remain familiar with the products, and to always stand ready for any service problems.
• To help and guide System Support Engineers in their field activities.
• To educate constantly dealer service people and update such a program(s).
• To maintain close relationships with their dealers and to ensure that they are consistent with Kyocera’s service policies and procedures.
• To have close communications with Head Office and Regional Managers, Engineering on any shows to be held in their region. And to assume the responsibility for service activities at a show.
• To constantly collect, grasp, analyze and maintain any information and problems in the field, and to report to the Senior Director of Technical Services.
• To make a decision on products, supplies and/or parts which dealers want to return to Kyocera upon deliberation with Regional Director, Sales.
• To manage parts System Sales Engineering have.
• To recommend employment, termination, transference, promotion, demotion, compensation, and the like, of subordinates of the incumbent to Senior Director of Technical Services.

Qualifications

Required:

• Minimum 5 Years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.
• Minimum 5 years technical experience within the office product industry.
• Experience with computers (Macintosh, PC and Unix) and networks.
• Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable.
• Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.
• Company paid relocation is not provided. Employee must be willing to self-relocate.
• Valid driver’s license.
• Ability to travel 75% (includes overnight).

Preferred:

• Bachelor’s degree
• CNE or MSCE certification is highly desirable.
• Prior training on color and digital black and white controllers is also highly desirable.

Pay and Benefits

The typical pay range for this role is $85,000 - $122,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

• Medical, dental and vision plans
• 401(k) retirement plan with Company match
• Life insurance and disability coverage
• Paid time off and holidays
• Paid parental leave
• Employee Assistance Program
• Volunteer Time Off
• Professional development course reimbursement

Equal‑Opportunity Employer

Kyocera Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status.