Regional Manager, Client Operations, Southeast

Clear Channel Outdoor; Miami (FL); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

Clear Channel Outdoor in Miami seeks a Regional Manager, Client Operations to lead a geographically distributed team delivering timely sales and campaign support. You will oversee workflows, resource allocation, and campaign execution from proposal through fulfillment and post-campaign support.

The role develops team capabilities, strengthens cross-functional coordination, and drives standardized processes to improve performance and client experience.

Qualifications

• Bachelor's degree in business, advertising, media, marketing, or equivalent combination of education, training, experience, or military experience.
• Two (2) + years in media planning, advertising operations, sales support, campaign management, or similar environment.
• Experience working in deadline-driven, cross-functional settings.

Responsabilités

• Apply judgment to align proposals with pricing strategy while delivering solutions that meet client needs.
• Own end-to-end campaign workflow, including routing, inventory reservations, revisions, approvals, and contract readiness.
• Partner with local markets to secure inventory and validate feasibility of proposed plans.
• Manage post-sale execution, including contract oversight, fulfillment coordination, and service-level adherence.
• Communicate with Account Executives and internal stakeholders to manage revisions, optimizations, and updates.
• Monitor campaign delivery and performance by reviewing post-campaign reports and proof of performance.
• Act as client-facing partner to Account Executives, addressing client needs and maintaining high-quality service.
• Perform other duties as assigned.

Connaissances

Campaign management

Media planning

Cross-functional coordination

CRM systems

Excel

PowerPoint

Project management

Client communication

Budgeting understanding

Negotiation

Formation

Bachelor's degree in business/advertising/marketing

Outils

Excel

PowerPoint

CRM

Description du poste

Clear Channel Outdoor

Job Summary

The Regional Manager, Client Operations, leads a geographically distributed team providing consistent, timely sales and campaign support across assigned markets. As a partner to regional and Sales leadership, this role oversees workflows, resource allocation, service standards, and campaign execution from proposal development through fulfillment and post-campaign support.

The role develops team capabilities, strengthens cross-functional coordination, and drives standardized processes to improve operational performance, increase seller capacity, and enhance the client experience.

Job Responsibilities

• Apply judgment to align proposals with Clear Channel Outdoor pricing strategy and inventory guidelines while delivering solutions that meet client needs.
• Own the end-to-end campaign workflow, including routing, inventory reservations, revisions, approvals, and contract readiness, ensuring a seamless experience for both internal stakeholders and clients.
• Partner with local markets to secure inventory and validate feasibility of proposed plans, resolving constraints and optimizing campaign outcomes to meet client expectations.
• Manage post-sale execution, including contract oversight, fulfillment coordination, and adherence to service-level expectations, ensuring campaigns are delivered accurately and on time for clients.
• Proactively communicate with Account Executives and internal stakeholders to manage revisions, optimizations, inventory approvals, and campaign updates, supporting clear, timely communication with clients.
• Monitor campaign delivery and performance by reviewing post-campaign reports, confirming proof of performance, and ensuring compliance with posting and take-down requirements, maintaining client confidence in campaign execution.
• Act as a client-facing partner to Account Executives, supporting client engagement and ensuring a high level of service by proactively addressing needs, resolving issues, and driving consistent, high-quality client experience throughout the campaign lifecycle.
• Perform other duties as assigned.

Job Qualifications

Education and Certifications

• Bachelor's degree in business, advertising, media, marketing, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Two (2) + years in media planning, advertising operations, sales support, campaign management, or similar environment.
• Experience working in deadline-driven, cross-functional settings.

Skills

• Strong organizational skills with the ability to manage multiple projects, deadlines, and workflows in a fast-paced environment while maintaining a high level of accuracy.
• Analytical mindset with the ability to interpret client briefs, pricing guidelines, and inventory data to support development of effective campaign proposals.
• Solid understanding of basic financial concepts including rates, percentages, ratios, and pricing calculations.
• Strong written and verbal communication skills, with the ability to clearly document proposal details, revisions, and cross-functional requirements.
• Detail-oriented with the ability to identify inconsistencies, errors, or gaps in proposal materials and proactively resolve them.
• Collaborative team player who works effectively across Sales, Market teams, Strategy, and Campaign Coordination to support successful campaign execution.
• Ability to prioritize competing requests and adapt quickly to shifting business needs.
• Proficiency in Microsoft Office applications, particularly Excel (formulae and basic data analysis), PowerPoint, Outlook, and CRM or project management systems.

Competencies

• Achievement Orientation: Focusing efforts on meeting challenges and achieving high-quality results consistent with the organization's goals.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Client Focus: Providing service excellence to internal and/or external clients.
• Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals.
• Planning and Organizing: Reaching goals that are central to organizational success by making and following plans and allocating resources effectively.
• Problem Solving: Identifying problems and the solutions to them.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must have the ability to sit and/or stand at a desk for a minimum of eight (8) hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move ite