Regional Manager

Indiana; Terre Haute (IN); Presencial; USD 77.000 - 94.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical plans

Wellness rewards

Health Savings Account

Pension plan

Paid time off

Holidays

Education reimbursement

LinkedIn Learning access

Resumo da vaga

The State of Indiana, Vigo Region, seeks a Regional Manager to lead the Division of Family Resources operations. You will drive service quality, program accuracy, timeliness and workforce effectiveness while advancing agency goals with Central Office, HR, vendors, and community partners.

Exempt role with salary starting at $85,020.00; compensation may reflect education and experience. A strong background in public programs, policy, and budget oversight is essential to serve Indiana families.

Qualificações

• Extensive knowledge of agency and/or organizational program(s) and business practices.
• Extensive knowledge of State programs and resources, public policy, and program evaluation.
• Ability to develop and/or measure program outcomes.
• Ability to maintain strong relationships with public/private government and business leaders.
• Identify problems and use sound judgment to recommend improvements.
• Work with internal and external customers to assess needs and resolve issues.

Responsabilidades

• Review and evaluate regional effectiveness and plan improvements.
• Develop and coordinate plans, resources, and goals for the region.
• Provide guidance to agencies and the public on applicable laws and rules.
• Supervise staff including hiring, workload, training, and evaluation.
• Monitor regional budget revenues, expenditures and projections.
• Coordinate with officials and media as needed.
• Ensure compliance and regional controls.

Conhecimentos

Agency program knowledge

State programs knowledge

Program evaluation

Relationship building

Problem solving

Customer collaboration

Interpersonal skills

Decision making

Descrição da vaga

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview:

This Regional Manager serves as the senior operational leader for the Division of Family Resources (DFR) Vigo Region (Region 6), providing strategic direction, performance oversight, and leadership support to local offices. This position is responsible for ensuring high-quality service delivery, program accuracy, timeliness, compliance, and workforce effectiveness while advancing agency goals and statewide initiatives. The Regional Manager partners with Central Office leadership, Human Resources, vendor partners, and community stakeholders to drive continuous improvement, develop regional leaders, and ensure operational excellence across the region. Success in this role requires strong leadership, sound decision-making, data-driven problem solving, and a commitment to delivering exceptional service to Indiana families and communities.

The salary for this position traditionally starts at $85,020.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Review and evaluate regional effectiveness, goal determination, and strategic planning, etc., makes recommendations for improvement.
• Develop and coordinate plans and policies, resources, and mission as well as goals, vision, and expectations of an assigned region.
• Provide guidance to agencies and the public regarding applicable laws and rules.
• Supervise subordinate personnel including hiring, determining workload, and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.
• Monitor regional budget including revenues, expenditures, and budget projections.
• Communicate with news and other media. responds to media questions or requests in an appropriate public relations manner.
• Coordinate with other government officials on planning issues (i.e. federal and/or state agency directors, etc.).
• Coordinate, review and evaluate the use of appropriate controls and standards for the region.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of agency and/or organizational program(s) and business practices.
• Extensive knowledge of State programs and resources, public policy, and program evaluation.
• Ability to develop and/or measure program outcomes.
• Ability to create and maintain strong working relationships with key public and private government and business leaders.
• Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.
• Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.
• Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels.
• Makes sound, well-informed, and objective decisions while anticipating the impact and implications of decisions.
• Ability to identify problems. determine accuracy and relevance of information. use sound judgment to generate and evaluate alternatives and to make recommendations.

A degree is not required. However, experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .