Regional Manager

Paragon Properties, LLC.; Royal Oak (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Paragon Properties, LLC is seeking a Regional Manager to lead multi-site operations across the Michigan region. You will drive financial and operational performance, mentor on-site teams, and ensure alignment with company standards.

You will oversee budgeting, forecasting, and KPIs, deliver strong occupancy and tenant satisfaction, and collaborate with executive leadership to implement strategic initiatives. This is a senior, on-site leadership role in a dynamic portfolio.

Qualifications

• 5+ years of on-site manager experience with supervisory experience in customer service and financial management.
• College education strongly preferred.
• Proficiency in Fair Housing regulations and related laws.
• Excellent verbal and written communication skills.
• Ability to analyze financial information and manage budgets.

Responsibilities

• Provide day-to-day leadership and guidance to community managers and on-site teams.
• Lead regular meetings to review performance, set goals, and address challenges.
• Oversee budgeting, forecasting, and monthly financials for assigned communities.
• Ensure compliance with local, state, and federal regulations and company policies.
• Drive occupancy, leasing strategies, and marketing initiatives to maximize occupancy.
• Monitor vendor relationships, contracts, and life-safety requirements.
• Conduct site visits, performance reviews, and on-site coaching as needed.
• Assist with acquisitions and transition support as directed.

Skills

Leadership

Budgeting

Communication

Team management

Financial analysis

Problem solving

Fair Housing knowledge

Education

College education

Tools

YARDI

MS Office

Job description

Are you a strategic, people-centered leader who knows how to drive growth and inspire high-performing teams? We’re seeking an accomplished Regional Manager to lead multi-site operations, optimize financial and operational performance, and strengthen our presence across the region. If you excel in fast-paced environments, build strong, engaged teams, and consistently deliver outstanding results, we want to connect with you.

Your role as part of our Paragon family

Leadership & Team Management

• Provide day-to-day leadership, guidance, and support to community managers and on-site teams across multiple multi-family communities.
• Foster a positive work environment that promotes teamwork, professional growth, and high employee retention.
• Lead regular meetings with community managers to review community performance, address challenges, and set goals for improvement.
• Act as the primary point of contact between community staff and corporate leadership, ensuring consistent communication and direction.
• Conduct regular site visits to ensure community performance, compliance with company standards, and alignment with company goals.
• Staff communities within assigned portfolio, including interviewing, hiring, and onboarding (if applicable). When necessary, will work on-site to assist with transitions, vacations, training, and/or any other business needs.
• Conduct timely quarterly and annual reviews for direct reports. Facilitate and participate in any coaching, counseling or disciplinary action pertaining to team members within the managed portfolio.

Operations & Compliance

• Conduct regular site visits to ensure community performance, compliance with company standards, and alignment with company goals.
• Ensure all communities operate in compliance with local, state, and federal regulations, as well as company policies.
• Implement and monitor operational standards and policies to maintain consistent community management practices across the company.
• Address operational issues swiftly, providing strategic solutions to maximize efficiency and minimize downtime.
• Collaborate with executive team to ensure operational standards and policies are relevant and up to date.
• Drive continuous improvement initiatives to streamline operations and improve community performance.
• Superior Knowledge of all Fair Housing regulations.
• Demonstrates a strong understanding of financial principles, including budgeting, forecasting, and expense management.
• Oversee the financial performance of assigned communities, ensuring they meet or exceed budget expectations.
• Ability to analyze financial data, identify trends, and translate insights into actionable strategies that drive performance.
• Review and approve monthly community financials, including income statements, budgets, and variance reports, and provide strategic feedback to community managers.
• Analyze key performance indicators (KPIs) such as occupancy rates, rent collections, expenses, and resident satisfaction scores, and make data-driven decisions to enhance performance.
• Identify opportunities to improve NOI (Net Operating Income) by optimizing rent collection, reducing operating expenses, and managing capital expenditures effectively.
• Collaborate with community managers to prepare annual budgets, capital improvement plans, and financial forecasts for each community in the portfolio.
• Provide up-to-date market comp data when requested by supervisor, owner, or owner’s representative.
• Applies critical thinking to evaluate business decisions, measure risk and return, and recommend solutions that balance short- and long-term goals.
• Skilled in using financial reports and tools to monitor performance, ensure accuracy, and support informed decision-making.
• Assist with new community acquisitions as directed by supervisor.

Leasing, Marketing & Occupancy

• Collaborate with community managers to ensure communities maintain high occupancy levels and achieve leasing goals.
• Analyze market trends and oversee the execution of effective marketing strategies to drive occupancy, rent growth, and community reputation.
• Ensure leasing strategies align with the overall community positioning, resident profile, and market conditions.

Resident Experience

• Monitor resident satisfaction through feedback channels and resolve escalated resident concerns promptly and professionally.
• Oversee vendor relationships and contract negotiations to ensure quality service delivery and cost efficiency.
• Ensure all communities maintain proper records of vendor contracts, work orders, and maintenance schedules.
• Routinely inspect the physical condition of entire community, including common areas, models, and vacant units. Address all standards and life safety liabilities immediately.

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Annual bonuses based on overall property performance goals
• Training program with opportunities for advancement
• Employee Recognition Program
• Rent Discount

Position Requirements

• 5+ years of on-site Manager experience, and at least 5+ years of supervisory experience with a customer service and financial management focus
• College education (strongly preferred)
• Industry designations (preferred)
• Strong attention to detail
• Professional appearance and demeanor
• Superior sales, management, and leadership ability
• Ability to analyze financial information
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Able to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• YARDI experience preferred
• Proficient with Fair Housing regulations
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of indviduals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These indivuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home

OUR VALUES

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care

Paragon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.

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