Leasing Manager

Paragon Properties, LLC.; Troy (MI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

PTO & holidays

401(k)

Move-in bonus

Training & development

Employee recognition

Rent discount

Job summary

Paragon Properties, LLC is seeking a motivated Leasing Manager to lead leasing efforts at our apartment community. You will oversee day-to-day leasing operations, drive occupancy, and ensure residents and prospects receive outstanding service.

You will manage move-ins and renewals, review applications, enter data into Yardi, run occupancy reports, plan marketing, and supervise leasing staff. A strong focus on resident relations and market knowledge is essential.

Qualifications

• 1+ years on-site Leasing Consultant or Assistant Manager experience or with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Excellent verbal and written communication, interpersonal, leadership, coaching and conflict resolution skills

Responsibilities

• Facilitates and performs all aspects of the apartment leasing process.
• Tour prospective residents in vacant, market ready units and/or model apartments.
• Maintain closing percentage of 40-50%.
• Follow up with all prospective residents through the point of sale.
• Prepare applicant files and move-in calculation; review applications for approval or denial.
• Monitor move-ins to ensure renters insurance compliance.
• Record all traffic and rentals in property management software; manage CRM queue.
• Manage move-in and renewal process.
• Assist Manager with final inspection of market ready units and determine needed improvements.
• Facilitate lease expiration management.
• Prepare weekly occupancy reports for operations and Regional Manager.

Skills

Leasing expertise

Customer service

Sales

Yardi

CRM management

Team leadership

Education

High school diploma or equivalent

College level education preferred

Tools

MS Office

CRM software

Yardi systems

Job description

We’re seeking a motivated and experiencedLeasing Manager to lead our leasing efforts and drive occupancy at our apartment community. In this pivotal role, you’ll oversee day-to-day leasing operations and ensure every prospect and resident receives outstanding service. If you're a results-driven professional with a passion for property management, team development, and building strong resident relationships — this is your opportunity to make an impact!

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Paid time off and 9 company paid holidays
• 401(k) program with an employer contribution
• Leasing move-inbonus
• Training program with opportunities for advancement
• Employee Recognition Program
• Rent Discount
• Compensation: Up to $29/hr. depending on previous experience

Your role as part of our Paragon team!

• Facilitates and performs all aspects of the apartment leasing process.
• Tour prospective residents in vacant, market ready units and/or model apartments.
• Consistently maintain closing percentage of 40-50%.
• Routine and ongoing follow-up, per company policy, with all prospective residents through the point of sale.
• Prepare applicant files and move in calculator. Review applications for approval or denial. Follow up with approved/denied applicants regarding application status. May perform move in orientation.
• Monitor to ensure move ins are compliant with renters insurance.
• Record all email, telephone, in-person traffic and rentals in property management software. Manage CRM queue.
• Actively manage move-in and renewal process.
• Assist Manager with final inspection of market ready unit, determine if additional work is needed.
• Facilitate lease expiration management.
• Prepare weekly occupancy reports and submit to operations and Regional Manager
• Maintain in-depth knowledge of the community and area competition. Complete detail market survey monthly. Perform monthly phone competition shops and quarterly in person competition shops.
• Plan and execute site marketing and advertising. Ensure weekly eblasts are sent to residents and prospects.
• Manage social media presence and content on Facebook/Instagram and/or similar platforms. Respond to consumer questions.
• Perform outreach marketing to local businesses and employers.
• Continually monitor and analyze traffic patterns, team closing ratios, marketing budget expectations, renewal information and rates, and overall market dynamics. Able to provide current and accurate information when request by supervisor, owner, and/or owner’s representative.
• Immediately enter service requests into Yardi and inform the maintenance supervisor/manager of emergency work orders. Answers questions for residents about the community, work orders, rent, and community rules. Follow-up timely if not able to respond to resident requests or problems.
• Inspect community, models and vacant units and report any deficiencies or liabilities immediately to the Manager.
• Always communicate with residents, prospects, and internal team members in a professional and consistent manner.
• Plan and attend resident social activities.
• Perform other duties and special projects as requested by management.
• Attend job specific training classes and train other leasing staff members.
• Manage/motivate and conduct regular marketing meetings with leasing staff to ensure sales performance is meeting expectations and resident/prospect records are maintained accurately.
• Promote a positive work environment through effectively leading by example.

Position Requirements

• 1+ years of on-site Leasing Consultant or Assistant Manager experience or with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry knowledge (preferred)
• Excellent verbal and written communication, interpersonal, leadership, coaching and conflict resolution skills
• Superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• YARDI experience (preferred)
• Professional appearance and demeanor
• Basic math skills
• Able to work independently with minimal guidance and as part of a team
• Reliable and dependable attendance at the work site
• Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home

OUR VALUES

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care

Paragon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.