Regional Manager

Red Coats Inc.; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Red Coats Inc. in Raleigh, NC is seeking a Regional Manager to oversee a large janitorial portfolio, ensuring compliance with customer contracts, planning and cost control, and high-quality service delivery.

The role includes supervising custodians, staffing all shifts with supervisors and service personnel, hiring and training, and implementing quality control programs. You will collaborate with the client to address service issues and maintain strong client relationships.

Qualifications

• High School diploma (or higher) preferred.
• Minimum of two years of supervisory experience in a service-related field with high customer/contact.
• Three to five years of custodial, facilities, or related industry experience.

Responsibilities

• Manage a given budget allocation for labor and supplies.
• Evaluate equipment needs.
• Recruit, select, and train staff; maintain a safe and legal work environment; develop personal growth opportunities.
• Provide guidance to employees on performance.
• Maintain effective communications with client and facility personnel to meet contract requirements.
• Enforce quality and customer service standards; analyze and resolve issues; identify trends; propose improvements.

Education

High School diploma

Job description

Overview

Regional Manager needed for large janitorial company.

This position is responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements. The Regional Manager is responsible for performance of services to the customer, and ultimately retention of the customer as a client.

Oversee Raleigh, portfolio, and assist Division Manager with other accounts as necessary. Manager is responsible for quality assurance, adherence to scope of work, hourly employee supervision, payroll, and supply.

He/she will have direct responsibility for supervising the custodians for the accounts, staffing all shifts with supervisors and service personnel including hiring and training. It is of the utmost importance that quality control programs are implemented. He/she controls inventory for the site, and will work with the customer's personnel at the site to address and make an action plan for any service issues.

Responsibilities

• Manage a given budget allocation for labor and supplies effectively.
• Evaluate equipment needs.
• Maintain staff by recruiting, selecting, and training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities.
• Provide guidance to employees on matters related to performance management.
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
• Be effective at change management and be a professional representation of the company.
• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements.

Qualifications

• High School diploma required. Higher level of education is preferred.
• Minimum of two years of supervisory experience in a service-related field with high customer/client contact.
• Three to five years of custodial, facilities, or other closely related industry experience required.
• Strong service/quality attitude.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work under pressure and meet established goals and objectives.
• Strong public speaking skills.
• Sense of urgency & ability to meet deadlines; self-directed