Regional Manager

Thrive Communities Career Center; Portland (OR); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Hybrid schedule

Employer matched 401k

Medical, dental, and vision insurance

Paid Holidays

Unlimited vacation

Job summary

Thrive Communities seeks a Regional Manager in Portland, OR to lead multi-site property operations and deliver superior client service. You will drive NOI, revenue strategies, and expense management while guiding site teams and maintaining strong resident relations.

Ideal candidates have 5+ years in leadership within property management, experience with 500+ units, and proficiency in Yardi and MS Office. This hybrid role offers growth and comprehensive benefits.

Qualifications

• 3–5 years experience in a Regional Manager role in multi-family property management.
• 5+ years in a leadership role in property management.
• Multi-site experience overseeing a minimum of 500 units.
• Affordable Housing experience preferred.
• Proficient in Yardi, On-site, and Microsoft Office Suite.
• Strong understanding of market conditions and trends.
• CAPS certification is preferred.
• Notary License is required.
• Real Estate Broker’s License required, or must be obtained within 6 months of hire.

Responsibilities

• Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs).
• Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting).
• Consistently implements Thrive’s distinctives of peerless presentation and resident service.
• Develops high-performing site teams with increasing autonomy.
• Translates client strategies into consistent execution and adapts to various client styles.
• Demonstrates effective oversight and problem solving.
• Highly responsive and proactive client communication with solutions and recommendations.
• Owns the Thrive experience and demonstrates enterprise-level customer service.
• Takes the lead in creating a “one-team” mentality and builds trust through relationships and communication.

Skills

Leadership

Communication

Client relationship management

Education

CAPS certification

Notary License

Real Estate Broker’s License

Tools

Yardi

Microsoft Office Suite

On-site

Job description

Learn more about Thrive here: www.thrivecommunities.com

• Salary:$140,000-$150,000 per year; Salaried/Exempt
• Schedule:Full-time,Monday-Friday; Evenings and weekends may be required on occasion.
• Location: Portland, OR Metro

The Regional Manager role at Thrive is a values and purpose aligned leader accountable for delivering exceptional property-level results and serving as the primary customer service representative for Thrive as a whole.

Thrive's Purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion, and fun. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple:Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

What Differentiates Thrive:

• Best Workplace: Engaged teams drive performance. Thrive implements best in class associate development, recognition, and empowerment to ensure Thrive is the Best Place to Work in property management.
• Attentiveness to client perception:We understand and prioritize client distinctives, even when they diverge from typical operating models.
• Thoughtfulness over checklists: Leadership is not primarily task management. Instead, our leaders have thoughtful focus on what matters most to achieve desired outcomes, even when it requires painting outside of the lines.

Voted as a best workplace in Washington and Oregon for several consecutive years, Thrive builds on its culture by offering the following benefits:

• Unlimited Vacation
• Accrued Sick Leave
• Hybrid schedule
• Employer matched 401k retirement plan
• 12 Paid Holidays
• Paid Birthday, Personal Day, and Day of Service
• Discretionary Bonus Potential
• Medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered basic life insurance for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident,HospitalIndemnity,and Short-term Disability insurance
• PetInsurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

Job Responsibilities:

• Results:
  • Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs).
  • Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting, etc.).
  • Consistently implements Thrive’s distinctives of peerless presentation and relentless resident service.
• Team performance:
  • Develops high-performing site teams that operate with increasing autonomy.
• Strategy and execution:
  • Translates client strategies into consistent execution.
  • Adapts to various client styles and business plans.
  • Demonstrates effective oversight and problem solving.
• Client communication:
  • Highly responsive and proactive.
  • Brings solutions and recommendations to clients with conviction.
• Thrive customer service representative:
  • Owns the role of speaking to the full Thrive experience.
  • Demonstrates effective customer service skills at the enterprise level.
• Team Thrive relationships:
  • Takes the lead in creating a "one-team" mentality.
  • Trust is built through relationship building, constructive interactions, and effective communication.

What Success Looks Like:

• Clients trust Regional Management and site team leadership.
• Site teams are capable and increasingly self-sufficient.
• Portfolio consistently meets or exceeds client’s financial and operational targets.
• Problems are effectively identified and solved.

DesiredQualifications:

• 3-5 years experience in a Regional Manager role in multi-family property management, preferably working with third-party management.
• 5+ years in a leadership role in property management, or equivalent experience in order to meet the qualifications of the position.
• Multi-site experience in on-site property management required, overseeing a minimum of 500 units preferred.
• Affordable Housing experience preferred.
• Proficient in Yardi, On-site, and Microsoft Office Suite.
• Proficient in creating and overseeing budgets and property financials with the ability to review and analyze complex reports and speak to the data with clients.
• Strong understanding of market conditions and trends.
• Certified Apartment Portfolio Supervisor (CAPS)
• Notary License is required
• Real Estate Broker’s License required, or must be able to be obtained within 6 months of hire.

Desired Competencies:

• Excellent administrative skills including time management, prioritization of tasks, organization, and ability to meet deadlines.
• Above and beyond interpersonal and communication skills, both written and verbally.
• Strong attention to detail.
• Ability to effectively communicate and build strong relationships with clients, associates, and partner departments, including demonstrated leadership capabilities.
• Ability to work independently while working effectively as part of a broader team.
• Ability to use critical thinking to discern priorities personally and for the dept.

Work Environment & Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to sit, stand, and/or walk for extended periods of time.
• Ability to travel/commute locally for site visits, meetings, etc.; May be required to travel to other Thrive markets on occasion.
• Must be able to lift to 15 pounds, on occasion.
• Ability to effectively communicate in person, via phone, and through virtual platforms.
• Hybrid work environment; In-person work required at Thrive's Home Office in Portland, OR.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check Policy

Thrive Communities conducts background checks after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact [e-mail].

Thrive Communities reserves the right to modify this policy at any time without notice.