Regional Manager

Pivotal Housing Partners LLC; Chicago, Northern (IL, KY); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical Coverage

HSA Contributions

Dental, Vision & More

Retirement Savings (401k)

Time Off & Holidays

Yearly Bonus Opportunities

Emotional Wellbeing (EAP)

Professional Growth

Job summary

Pivotal is seeking a Regional Manager to oversee day-to-day operations of multiple Illinois properties. You will manage compliance, operations, customer service and financial performance across a portfolio of 6-8 properties, reporting to the SVP of Operations.

This role requires strong leadership, strategic budgeting, and responsible oversight from a home office with travel across communities. Ideal candidates have 5+ years of multi-site management experience, Tax Credit knowledge, and a

Qualifications

• 5+ years of multi-site management experience, Tax Credit required.
• Bachelor’s degree preferred; HS diploma required.

Responsibilities

• Oversee day‑to‑day operations of property portfolios in Illinois.
• Ensure compliance, operations, customer service and financial performance.
• Coordinate with development, construction, asset management and compliance teams.
• Lead lease-ups, staffing plans, advertising/marketing and reporting to SVP Operations.

Education

HS diploma

Bachelor’s degree

Tools

YARDI

Job description

Description

Key things that you want to know about this role:

Job Level: 5+ years experience will set you up for success in this role

Job Location: This important role supports our Regional Manager in Illinois with 6-8 properties

Position Type: Full-time

Pay Range: $90K/YEAR -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Regional Manager, you will be responsible for the day-to-day operations of the property including compliance, operations, customer service and financial performance, while assisting in the management in all facets of assigned apartment communities.

Summary of responsibilities:

• Hire, onboard, train and develop staff of property managers (typical portfolio staff is 5-8 direct reports)


• Advanced level of customer service with residents, associates, and vendors


• Create annual budgets, monitor monthly financials, and develop strategies for optimal financial performance and cost containment at each community


• Accomplish financial objectives by maximizing revenue, forecasting requirements, scheduling expenditures, and analyzing variances


• Ensure strict program compliance is adhered to and files are in order, basic understanding of LIHTC, HOME, RD, and HUD programs


• Perform site visits to the communities within the portfolio, physically walking and inspecting the condition of the property, halls, common area, apartments, and business offices


• Ensure all quarterly and annual inspections are completed and documented with an action plan for resolving deficiencies


• Work closely with the development, construction, asset management, and compliance teams during Lease Ups and participate in key details of the process including advertising/marketing


• Lease-up campaign on new communities, create staffing plan, achieve stabilization, and meet DCR requirements- reports to SVP, of Operations and based from home office

Requirements

Successful candidates will have:

• 5+ years of multi-site management experience, Tax Credit required


• HS diploma required; Bachelor’s degree preferred


• Some working hours may be accomplished outside the office and/or regular business hours; travel required


• Prior experience with YARDI preferred


• Ability to conduct business in accordance with company policies, state, and federal laws

Full-Time Benefits:

• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs


• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year


• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage


• Retirement Savings: 401(k) plan with company match to support your future


• Time Off: Company-paid holidays and unlimited PTO


• Yearly Bonus Opportunities –Eligible for performance-based bonuses, rewarding strong results and teamwork.


• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college


• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.