Regional Manager

Pivotal Housing Partners; Chicago (IL); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

HSA contributions

Dental & vision

401(k) with company match

Paid holidays & unlimited PTO

Yearly bonus opportunities

Employee Assistance Program

Professional development

Job summary

Pivotal Housing Partners is seeking a Regional Manager to oversee day-to-day operations of multiple apartment communities in Illinois, ensuring compliance, strong governance, and solid financial performance. You will lead property managers, optimize rents, and coordinate with cross-functional teams during lease-ups.

Ideal candidates bring 5+ years of multi-site management with LIHTC exposure, strong customer service, and experience with YARDI.

Qualifications

• 5+ years of multi-site management experience, Tax Credit required.
• HS diploma required; Bachelor’s degree preferred.
• Some working hours outside office; travel required.
• Prior experience with YARDI preferred.
• Ability to conduct business in accordance with company policies, state, and federal laws.

Responsibilities

• Hire, onboard, train and develop staff of property managers (typical portfolio staff is 5-8 direct reports).
• Provide advanced level customer service with residents, associates, and vendors.
• Create annual budgets, monitor monthly financials, and optimize financial performance per community.
• Maximize revenue, forecast needs, schedule expenditures and analyze variances.
• Ensure compliance programs are followed and LIHTC, HOME, RD, HUD knowledge is applied.
• Perform site visits to evaluate properties and operations.
• Complete quarterly and annual inspections with action plans for deficiencies.
• Collaborate with development, construction, asset management, and compliance teams on Lease Ups.

Skills

Multi-site management

Tax Credit

Travel required

Education

HS diploma

Bachelor’s degree preferred

Tools

YARDI

Job description

Description

Key things that you want to know about this role

Job Level: 5+ years experience will set you up for success in this role

Job Location: This important role supports our Regional Manager in Illinois with 6-8 properties

Position Type: Full-time

Pay Range: $90K/YEAR -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Regional Manager, you will be responsible for the day-to-day operations of the property including compliance, operations, customer service and financial performance, while assisting in the management in all facets of assigned apartment communities.

Summary Of Responsibilities

• Hire, onboard, train and develop staff of property managers (typical portfolio staff is 5-8 direct reports)
• Advanced level of customer service with residents, associates, and vendors
• Create annual budgets, monitor monthly financials, and develop strategies for optimal financial performance and cost containment at each community
• Accomplish financial objectives by maximizing revenue, forecasting requirements, scheduling expenditures, and analyzing variances
• Ensure strict program compliance is adhered to and files are in order, basic understanding of LIHTC, HOME, RD, and HUD programs
• Perform site visits to the communities within the portfolio, physically walking and inspecting the condition of the property, halls, common area, apartments, and business offices
• Ensure all quarterly and annual inspections are completed and documented with an action plan for resolving deficiencies
• Work closely with the development, construction, asset management, and compliance teams during Lease Ups and participate in key details of the process including advertising/marketing
• Lease-up campaign on new communities, create staffing plan, achieve stabilization, and meet DCR requirements- reports to SVP, of Operations and based from home office

Requirements

Successful candidates will have:

• 5+ years of multi-site management experience, Tax Credit required
• HS diploma required; Bachelor’s degree preferred
• Some working hours may be accomplished outside the office and/or regular business hours; travel required
• Prior experience with YARDI preferred
• Ability to conduct business in accordance with company policies, state, and federal laws

Full-Time Benefits

• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and unlimited PTO
• Yearly Bonus Opportunities –Eligible for performance-based bonuses, rewarding strong results and teamwork.
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we’re dedicated to adding new perspectives to the team.