Regional Manager

Q2 Management, Inc; Chattanooga (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Q2 Management, Inc. is seeking a Regional Manager to lead and mentor teams, travel to multiple sites, and strengthen client relationships across the Tennessee region. The role emphasizes accountability, ownership, and transparent communication to drive growth and operational excellence.

You will monitor KPIs, ensure safety and contractual compliance, and collaborate with HR on performance management, while representing the company with integrity and professionalism in all interactions.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster a sense of control.
• Promote and model high standards of emotional intelligence and interpersonal skills.
• Flexible schedule to support various shifts and locations.
• Willingness to travel frequently within the operating region.
• Reliable transportation, valid driver's license, and vehicle insurance.

Responsibilities

• Provide leadership, mentorship, and guidance to empower employees.
• Foster ownership, accountability, inclusivity, and professionalism; highlight individual contributions.
• Monitor KPIs to assess customer satisfaction and team performance; address needs with transparency.
• Manage objectives with leaders to allocate resources, balance workloads, and streamline processes.
• Build and maintain strong client relationships and deliver tailored solutions.
• Support regional growth by building customer pipelines and participating in sales initiatives.
• Ensure compliance with contractual and safety requirements; uphold fair performance management practices.
• Promote open communication to encourage collaboration and transparency.
• Model integrity, ethical decision-making, and professionalism.
• Address escalated customer inquiries with timely resolutions and reporting.
• Collaborate with cross-functional leaders to drive continuous improvement.

Skills

Communication skills

Emotional intelligence

Interpersonal skills

Flexible schedule

Customer service focus

Travel readiness

Reliable transportation

Driven, achievement oriented

Job description

The essential functions include, but are not limited to the following:

• Empower employees through leadership, mentorship, and guidance, identifying training needs and fostering skill development.
• Encourage Ownership, accountability, inclusivity, and professionalism, while highlighting individual contributions and promoting team input.
• Monitor KPIs to assess customer satisfaction and team performance, proactively addressing needs with a focus on Ownership and transparency.
• Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads, and streamline processes for enhanced efficiency and profitability.
• Build and maintain strong client relationships with a focus on Care, ensuring satisfaction through regular surveys and audits.
• Support regional growth by building customer pipelines, delivering tailored solutions and actively participating in sales presentations and initiatives.
• Ensure compliance with contractual and safety requirements, and collaborate with HR to uphold fair and ethical practices in performance management.
• Foster open communication to encourage collaboration, feedback, and Transparency.
• Serve as a role model for integrity, ethical decision-making, creative problem-solving and professionalism, consistently demonstrating Honesty.
• Address escalated customer inquiries with a focus on Care, ensuring timely resolutions and thorough reporting.
• Execute progressive disciplinary action and termination requests, clearly documenting employee performance issues and corrective action.
• Collaborate with cross-functional leaders to drive continuous improvement and Transparency.

Minimum Qualifications

• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Promote and model high standards of emotional intelligence and interpersonal skills
• Flexible schedule to support various shifts and locations
• An energetic and achievement-oriented attitude
• A dedication to customer service and an "expert-level" of knowledge about clients
• Reliable transportation, valid driver's license, and vehicle insurance
• Ability to travel frequently within the operating region

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The Regional Manager is expected to spend approx. 80% of their time travelling to various sites within their branches, and reliable transportation is required
• The employee must, on occasion, support, train or demonstrate inspection processes as needed
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats.
• The noise level in the work environment is usually moderate.

#Q2TN

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.